Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
THEA DILLON

THEA DILLON

Atlanta

Summary

Senior management professional, with 20+ years experience in the Fire Life Safety and Security industry bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, service management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

20
20
years of professional experience

Work History

Sr. Manager, National Collections

Pye-Barker Fire & Safety
06.2023 - Current
  • Quickly initiated and executed a large-scale cleanup project for aged accounts receivable 'AR', strategically distributing additional workload across multiple Collection Regions and Teams to maximize efficiency. This targeted approach enabled the team to clear 88% of the 2023 AR within my first three months in the role, significantly improving financial performance and operational effectiveness.
  • Oversaw National Collections for a portfolio of 250 branches across 7 regions, managing a $200 million accounts receivable 'AR' portfolio. Ensured strategic oversight, process optimization, and effective collection strategies to maintain financial health and operational efficiency.
  • Developed and implemented a comprehensive credit policy that clearly defined bad debt procedures, bankruptcy standard operating procedures, and a structured, start-to-finish resolution process for managing bad debt effectively.
  • Established clear performance metrics for each collection team to accurately measure effectiveness.
  • Built a high-performing Corporate Collections team from the ground up, growing it to 40 Collectors and 8 Regional Collection Managers that included high-level training.

Service Manager, FA/BA/CCTV/Nurse Call

Jacksonville Sound DBA JSC Systems
03.2022 - 02.2023
  • Oversaw and successfully managed the scheduling of 20 fire technicians for installation and service calls, ensuring smooth operations.
  • Drove revenue growth by identifying and developing new project opportunities.
  • Provided accurate reporting and forecasting for monthly and annual revenue goals, implementing strategic action plans to achieve targets.
  • Managed diverse service projects, including estimating, scheduling, procurement, and vendor coordination.
  • Ensured compliance with local AHJ requirements, secured permits, and maintained direct communication with Fire Marshals.
  • Delivered precise various reporting including WIP, tracking open/close calls and rate of FTF.

Service Manager - Fire Alarm

Sciens Building Solutions
10.2021 - 03.2022
  • Ran the daily schedule of install and service techs for a large Fire Alarm Division.
  • Assisted with multi-site project management, client negotiations, strategic sales planning, code compliance and staff and manpower planning.
  • Assumed all manager duties for direct reports to include assistance with payroll, training classes and performance improvement plans.

Program Manager - National Accounts Team Lead

Century Fire Protection
01.2020 - 04.2021
  • Served as the primary point of contact, managing every stage of the project life cycle from initiation to completion.
  • Maintained direct engagement with senior corporate executives at the VP level and above, ensuring effective communication and strategic project alignment.
  • Collaborated closely with subcontractors and business partners to guarantee fire system compliance, meeting all local AHJ regulations and code requirements.

Project Coordinator

Strong Systems
12.2014 - 10.2015
  • Oversaw every aspect of low-voltage installation and service for new construction projects nationwide, ensuring seamless execution from initiation to completion.
  • Managed contract negotiations with subcontractors, enforced compliance with local fire codes, and provided comprehensive product training for local technicians and customers on system design, operation, and CCTV programming.

Sr. Specialist Project Coordinator

Tyco Fire
06.2005 - 11.2014
  • Provided high-level support for major Fortune 500 accounts in a fast-paced electronic security industry.
  • Served as the primary point of contact for a wide range of customer needs, including project management, data analysis, programming, service coordination, installations, and invoicing.

Education

University of North Georgia
Dahlonega, GA
01-2001

Kennesaw State University
Kennesaw, GA
01-1998

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Multitasking and organization
  • Problem-solving

Accomplishments


  • Project Managed nationwide panel standardization for large fortune 500 customer
  • Built a large Corporate AR team of 40 Collectors and 8 Regional Managers
  • Successfully increased recurring revenue sales by 20% focusing on customer retention and relationships

Timeline

Sr. Manager, National Collections

Pye-Barker Fire & Safety
06.2023 - Current

Service Manager, FA/BA/CCTV/Nurse Call

Jacksonville Sound DBA JSC Systems
03.2022 - 02.2023

Service Manager - Fire Alarm

Sciens Building Solutions
10.2021 - 03.2022

Program Manager - National Accounts Team Lead

Century Fire Protection
01.2020 - 04.2021

Project Coordinator

Strong Systems
12.2014 - 10.2015

Sr. Specialist Project Coordinator

Tyco Fire
06.2005 - 11.2014

University of North Georgia

Kennesaw State University

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THEA DILLON