Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Contact
Timeline
Generic

Theodore Allen

Snellville

Summary

Dynamic leader with a proven track record at Brinker International (Chili’s Bar and Grill), adept in operations management and customer relations. Excelled in driving business growth, fostering team leadership, and enhancing client engagement. Skillfully negotiated contracts, achieving significant cost reductions. Cultivated a positive work environment, leading to high employee satisfaction and increased profitability.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Knowledgeable Desired Position with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Offering solid foundation in business principles and keen ability to learn and adapt within dynamic environment. Brings focus on operational efficiency and strategic planning, combined with skills in financial management and project coordination. Ready to use and develop analytical and organizational skills in Desired Position role.

Professional driver for Uber, Lyft, and a private company, with perfect customer ratings and exceptional customer service and experiences.

Overview

24
24
years of professional experience

Work History

Owner/Contractor

Uber, Lyft, and Royal Transportation Services
10.2017 - Current

Professional driver part time-full time during COVID. Providing exceptional customer service and experiences with a perfect driver rating.

Owner

Champion Auto Detailing LLC
10.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.

Owner

Quality Management Solutions LLC
09.2012 - 10.2016
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Expanded business into new markets, cond
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Learned to drive hundreds of types of vehicles, including 15 passenger vans and large box truck.

General Manager

Brinker International (Chili’s Bar and Grill)
02.2001 - 09.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Education

High School Diploma -

Faith Academy
Loganville, GA
07.2001

Skills

  • Professional driver
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Business planning
  • Project estimating
  • Staff management
  • Team oversight
  • Financial management
  • Staff hiring
  • Business launch
  • Negotiation
  • Employee development
  • Bidding processes
  • Contract management
  • Human resource management
  • Quality management systems
  • Contract negotiation expertise
  • Hiring and staffing
  • Profit and loss
  • Client engagement optimization
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Customer service management
  • Effective leader
  • Scheduling
  • Quality assurance
  • Business leadership
  • Schedule management
  • Employee motivation

Accomplishments

    I was the youngest employee ever to complete the MIT (manager in training) program with Chili’s Bar and grill at the time I was promoted.

    I was placed into the best performing kitchen as the culinary manager right out of the MIT program.

    I consistently led the region in AVT production.

Education

Loganville, GA

Contact

Snellville, GA 30078

Timeline

Owner/Contractor

Uber, Lyft, and Royal Transportation Services
10.2017 - Current

Owner

Champion Auto Detailing LLC
10.2016 - Current

Owner

Quality Management Solutions LLC
09.2012 - 10.2016

General Manager

Brinker International (Chili’s Bar and Grill)
02.2001 - 09.2012

High School Diploma -

Faith Academy
Theodore Allen