Theresa Curry
Port Wentworth,GA
Summary
Compassionate and detail-oriented healthcare administrative professional with over 15 years of experience in customer service, referral coordination, and front-office medical operations. Exceptional communicator and problem-solver with a strong background in patient advocacy, youth support, and office management. Adept at navigating electronic medical records (EMR), securing authorizations, and ensuring efficient, HIPAA-compliant processes. Proven dedication to empowering underserved populations through both professional and community involvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Referral Specialist
South Coast Medical Group
Savannah, GA
09.2016 - 08.2018
- Managed patient referrals to ensure timely access to specialty care and services.
- Coordinated communication between healthcare providers and patients to streamline referral processes.
- Maintained accurate and detailed patient records in electronic health systems for improved data integrity.
- Assisted in resolving referral-related issues, enhancing patient satisfaction and experience.
Office Registrar Check-In
South Coast Medical Group
09.2013 - 09.2016
- Welcome and assist patients and family members with registration, payments, and appointment scheduling
- Verify insurance details, maintain accurate patient records, and ensure HIPAA compliance
- Handle incoming calls, resolve billing questions, and manage mail and electronic records
- Process prior balances, payments, and explain insurance coverage and EOBs
- Participated in training sessions to learn best practices for registrar operations and software usage.
Registrar
Memorial Health University Hospital
12.2008 - 11.2012
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Developed training materials and conducted workshops to enhance staff knowledge of electronic health record systems.
- Streamlined patient intake procedures, reducing wait times while improving overall patient satisfaction scores.
- Collaborated with clinical teams to facilitate seamless information exchange and improve patient care coordination.
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Customer Service Specialist /Insurance Claims Specialist
Care Core National
09.2007 - 11.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed training materials to enhance team knowledge on product features and services.
- Streamlined complaint resolution processes, improving customer satisfaction ratings.
- Analyzed customer feedback to identify trends and recommend service improvements.
Education
Alfred E. Beach High School, Savannah, GA
Savannah, GAUnit Secretary Certificate – 1988 -
Savannah Technical School, Savannah, GA
Savannah, GASkills
- Patient Relations & Customer Service
- Medical Office Administration & EMR Systems
- Insurance Verification & Referral Coordination
- Appointment Scheduling & Front Desk Operations
- Youth Advocacy & Community Support
- HIPAA Compliance & Medical Documentation
- Multitasking in High-Volume Environments
Certification
Unit Secretary Certificate – 1988
Savannah Technical School, Savannah, GA
Languages
English
Interests
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I enjoy helping others and giving back to the community
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Medical Referral Specialist
South Coast Medical Group
09.2016 - 08.2018
Office Registrar Check-In
South Coast Medical Group
09.2013 - 09.2016
Registrar
Memorial Health University Hospital
12.2008 - 11.2012
Customer Service Specialist /Insurance Claims Specialist
Care Core National
09.2007 - 11.2008
Alfred E. Beach High School, Savannah, GA
Unit Secretary Certificate – 1988 -
Savannah Technical School, Savannah, GA
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