Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic
Theresa Curry

Theresa Curry

Port Wentworth,GA

Summary

Compassionate and detail-oriented healthcare administrative professional with over 15 years of experience in customer service, referral coordination, and front-office medical operations. Exceptional communicator and problem-solver with a strong background in patient advocacy, youth support, and office management. Adept at navigating electronic medical records (EMR), securing authorizations, and ensuring efficient, HIPAA-compliant processes. Proven dedication to empowering underserved populations through both professional and community involvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Referral Specialist

South Coast Medical Group
Savannah, GA
09.2016 - 08.2018
  • Managed patient referrals to ensure timely access to specialty care and services.
  • Coordinated communication between healthcare providers and patients to streamline referral processes.
  • Maintained accurate and detailed patient records in electronic health systems for improved data integrity.
  • Assisted in resolving referral-related issues, enhancing patient satisfaction and experience.

Office Registrar Check-In

South Coast Medical Group
09.2013 - 09.2016
  • Welcome and assist patients and family members with registration, payments, and appointment scheduling
  • Verify insurance details, maintain accurate patient records, and ensure HIPAA compliance
  • Handle incoming calls, resolve billing questions, and manage mail and electronic records
  • Process prior balances, payments, and explain insurance coverage and EOBs
  • Participated in training sessions to learn best practices for registrar operations and software usage.

Registrar

Memorial Health University Hospital
12.2008 - 11.2012
  • Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
  • Developed training materials and conducted workshops to enhance staff knowledge of electronic health record systems.
  • Streamlined patient intake procedures, reducing wait times while improving overall patient satisfaction scores.
  • Collaborated with clinical teams to facilitate seamless information exchange and improve patient care coordination.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.

Customer Service Specialist /Insurance Claims Specialist

Care Core National
09.2007 - 11.2008
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed training materials to enhance team knowledge on product features and services.
  • Streamlined complaint resolution processes, improving customer satisfaction ratings.
  • Analyzed customer feedback to identify trends and recommend service improvements.

Education

Alfred E. Beach High School, Savannah, GA
Savannah, GA

Unit Secretary Certificate – 1988 -

Savannah Technical School, Savannah, GA
Savannah, GA

Skills

  • Patient Relations & Customer Service
  • Medical Office Administration & EMR Systems
  • Insurance Verification & Referral Coordination
  • Appointment Scheduling & Front Desk Operations
  • Youth Advocacy & Community Support
  • HIPAA Compliance & Medical Documentation
  • Multitasking in High-Volume Environments

Certification

Unit Secretary Certificate1988
Savannah Technical School, Savannah, GA

Languages

English

Interests

  • Documenting and sharing travel experiences
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy helping others and giving back to the community
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Medical Referral Specialist

South Coast Medical Group
09.2016 - 08.2018

Office Registrar Check-In

South Coast Medical Group
09.2013 - 09.2016

Registrar

Memorial Health University Hospital
12.2008 - 11.2012

Customer Service Specialist /Insurance Claims Specialist

Care Core National
09.2007 - 11.2008

Alfred E. Beach High School, Savannah, GA

Unit Secretary Certificate – 1988 -

Savannah Technical School, Savannah, GA
Theresa Curry