Theresa Harris
Meansville
Summary
Dynamic professional with a proven track record at Petsense by Tractor Supply, excelling in team management and customer service. Skilled in inventory control and appointment scheduling, I consistently enhanced salon performance and employee motivation, driving business growth through effective operations and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Salon Leader
Petsense by Tractor Supply
10.2013 - Current
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Call Center Agent
Direct Tv
05.2015 - 07.2016
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Office Manager
Mid Ga Valve and Lift Station
10.2009 - 06.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Assistant
Lamar County Family Connection Collaborative
08.2011 - 12.2011
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma - Agriculture
Uplson Lee High School
Thomaston, GAAssociate of Science - Biology
Gordon State College
Barnesville, GAAssociate of Science - Applied Science in Cullinary Arts And Management
Southern Crecent Technical Collage
Griffin, GASkills
- Problem-solving skills
- Decision-making skills
- Team management
- Employee motivation
- Accurate money handling
- Appointment scheduling
- Task delegation
- Brand awareness
- Employee development
- Inventory controls
- Business development
- Budget administration
- Industry trends
- Hygiene standards
- Salon safety
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Effective multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Microsoft office
- Employee recruiting
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
- Employee training
- Meetings and reservations
- Professionalism
- Goal setting
- Inventory control
- Customer retention
- Product sales
- Shift scheduling
Timeline
Call Center Agent
Direct Tv
05.2015 - 07.2016
Salon Leader
Petsense by Tractor Supply
10.2013 - Current
Office Assistant
Lamar County Family Connection Collaborative
08.2011 - 12.2011
Office Manager
Mid Ga Valve and Lift Station
10.2009 - 06.2013
High School Diploma - Agriculture
Uplson Lee High School
Associate of Science - Biology
Gordon State College
Associate of Science - Applied Science in Cullinary Arts And Management
Southern Crecent Technical Collage
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