Theresa Mitchell
Savannah
Summary
Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Subway
01.2019 - Current
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached team on effective upselling and cross-selling methods.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Clinical Manager
Urgent Care of Richmondhill
01.2020 - 01.2025
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw overall operation of nursing services and patient care.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Handled job duties for staff members which were unavailable or out of office.
- Managed daily operations of Number-person clinic supporting approximately Number patients per week.
- Monitored all phone calls and scheduled appointments.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
Medical Assistant/Receptionist
Urgent Care of Richmond Hill
01.2020 - 01.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Improved office organization by maintaining accurate patient records and filing systems.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
Certified Medical Assistant
Endocrinology Associates
01.2016 - 10.2019
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Oriented and trained new staff on proper procedures and policies.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained client medical history, including medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Tested and recorded blood glucose levels.
- Participated in Continuous Quality Improvement (CQI) activities.
Certified Medical Assistant
Memorial University Medical Center
05.2011 - 01.2017
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Welcomed patients and inquired about wellbeing since last treatment.
- Conducted machine safety checks according to facility policy.
- Ambulated, turned and positioned patients.
- Obtained all prescribed laboratory testing.
- Tested and recorded blood glucose levels.
- Participated in Continuous Quality Improvement (CQI) activities.
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Obtained pre- and post-treatment vital signs and weight.
- Attended required training, education and meetings.
- Measured patient spirometry.
- Ordered and prepared reagents and supplies.
- Identified test discrepancies.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
High School Diploma -
Johnson High School
Savannah, GA5 2005
Associate of Applied Science - Medical Assisting
South University
Savannah, GA5 2011
Skills
- Staff Supervision
- Staff Management
Certification
- First Aid/CPR Certified
Timeline
Clinical Manager
Urgent Care of Richmondhill
01.2020 - 01.2025
Medical Assistant/Receptionist
Urgent Care of Richmond Hill
01.2020 - 01.2022
Assistant Manager
Subway
01.2019 - Current
Certified Medical Assistant
Endocrinology Associates
01.2016 - 10.2019
Certified Medical Assistant
Memorial University Medical Center
05.2011 - 01.2017
High School Diploma -
Johnson High School
Associate of Applied Science - Medical Assisting
South University
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