Theresa Mitchell
Savannah
Summary
Accomplished Medical Receptionist with expertise in HIPAA compliance and patient scheduling at Dermatology Associates Skin & Cancer Center. Enhanced patient flow by streamlining appointment processes and reducing no-shows by 20%. Known for compassionate customer service and effective collaboration, ensuring a positive work environment and optimal patient care. Proficient in medical billing and electronic records management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dermatology Associates Skin & Cancer Center
01.2025 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Front Desk Manager
Urgent Care
11.2020 - 01.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Medical Receptionist
Endocrinology
01.2018 - 10.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Johnson High
Savannah, GAAssociate of Science - Health Sciences
South University Savannah
GA05-2010
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Office administration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Appointment management
- Payment collection
- Reminder calls
- Medical billing
- Electronic medical records
- Medical records management
- Letter preparation
- EMR / EHR
- Referral verification
- Paperwork coordination
- Medical office administration
- Medical charting
- Documentation
- Mail management
- Petty cash management
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Receptionist
Dermatology Associates Skin & Cancer Center
01.2025 - Current
Front Desk Manager
Urgent Care
11.2020 - 01.2025
Medical Receptionist
Endocrinology
01.2018 - 10.2022
Johnson High
Associate of Science - Health Sciences
South University Savannah
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