Theresa Morley
Kathleen
Summary
Results-driven professional with over 18 years of experience in leadership and operations within customer-focused environments. Skilled in team management, inventory control, process optimization, and compliance with safety regulations. Self-motivated and adaptable, with strong analytical and critical thinking abilities, with a proven record of accomplishment of improving efficiency and driving financial performance. Seeking an Operation Technician role to leverage expertise in optimizing processes and leading teams to achieve operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operation Technician
International Paper
11.2023 - Current
- Monitor and control production processes to ensure optimal paper quality and machine efficiency
- Conduct routine inspections, troubleshooting, and maintenance of machinery to minimize downtime
- Operate and adjust equipment, such as paper machines, dryers, and calendars, to meet production targets
- Adhere to safety protocols and maintain compliance with OSHA standards
- Analyze data and collaborate with team members to implement process improvements
- Train and mentor new technicians on operational procedures and safety practices
- Assisted in managing the flow of raw materials through the paper mill’s production line
- Identified and resolved process inefficiencies to enhance output quality and reduce waste
- Recorded and reported operational data to supervisors for performance analysis
- Ensured safe handling of chemicals and materials used in the production process
Bakery Manager
Publix Supermarket
05.2017 - 05.2022
- Lead a team of 16 staff members, ensuring smooth day-to-day operations in a high-volume retail bakery
- Oversee production schedules to meet customer demand while minimizing waste and ensuring product freshness
- Monitor quality standards for all bakery products, adhering to company guidelines and industry standards
- Implement effective merchandising strategies to enhance product visibility and drive sales growth
- Conduct staff training on baking techniques, safety protocols, and customer service
- Manage inventory levels, placing orders to ensure stock availability while controlling costs
- Analyze sales trends and customer feedback to develop new products and promotions
- Ensure compliance with health and safety regulations, maintaining a clean and organized workspace
Assistant Bakery Manager
Publix Supermarket
05.2014 - 05.2017
- Assisted in managing bakery operations, focusing on staff scheduling, training, and daily task delegation
- Monitored production to meet daily sales goals and maintain product quality standards
- Supported inventory management, including ordering ingredients and supplies
- Collaborated with the Bakery Manager to develop seasonal menus and promotional campaigns
- Maintained accurate records of sales, inventory, and staff performance
Assistant Grocery Manager
Publix Supermarket
03.2011 - 05.2014
- Tracked inventory and managed merchandise orders to maximize sales and reduce waste
- Ensured compliance with OSHA standards and company health and safety policies
- Operated a forklift daily, managing receiving processes and vendor deliveries
- Conducted employee training and provided performance feedback to support team development
- Handled customer interactions, including resolving issues, processing returns, and facilitating orders
Grocery Team Member
Publix Supermarket
01.2006 - 03.2011
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
Cashier
Publix Supermarket
06.2004 - 01.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Lindsey Hopkins Technical School
Skills
- Process Monitoring and Optimization
- Equipment Maintenance and Troubleshooting
- Quality Assurance
- Safety and Regulatory Compliance
- Preventive Maintenance
- Lean Manufacturing Practices
- Team Collaboration and Communication
- Proficient in SAP
- PLC systems
- SCADA software
- Delta V
- Familiar with paper mill equipment
- Strong understanding of hydraulics
- Pneumatics
- Mechanical systems
- Team Leadership & Training
- Inventory & Process Management
- Quality Assurance & Compliance
- Health & Safety Regulations (OSHA)
- Forklift Operation
- Scheduling & Staff Coordination
- Customer Interaction & Problem Solving
- Crisis Management & Conflict Resolution
- Inventory management systems
- Proficient in Microsoft Office Suite
- Familiarity with safety compliance procedures and protocols
- Bakery Operations Management
- Product Quality Control
- Customer Service Excellence
- Cost Control & Budgeting
- Sales Analysis & Forecasting
- Health & Safety Compliance
- Proficiency in specific bakery equipment or software
- Knowledge of baking techniques
- Product development
- Recipe customization
Certification
- OSHA Safety Certification
- First Aid/CPR Certification
- Forklift Certification
- OSHA Safety Training Certification
- Food Safety Certification
Accomplishments
- Reduced downtime through proactive maintenance strategies.
- Successfully implemented a process improvement initiative that increased production efficiency.
- Awarded for implementing a new system for improving safety awareness.
Timeline
Operation Technician
International Paper
11.2023 - Current
Bakery Manager
Publix Supermarket
05.2017 - 05.2022
Assistant Bakery Manager
Publix Supermarket
05.2014 - 05.2017
Assistant Grocery Manager
Publix Supermarket
03.2011 - 05.2014
Grocery Team Member
Publix Supermarket
01.2006 - 03.2011
Cashier
Publix Supermarket
06.2004 - 01.2006
GED -
Lindsey Hopkins Technical School
Similar Profiles
FRANK KURIAKOSE KANNANGANAMALILFRANK KURIAKOSE KANNANGANAMALIL
Senior Officer - Accounts and Finance at Andhra Paper Limited (Formerly International Paper APPM Limited)Senior Officer - Accounts and Finance at Andhra Paper Limited (Formerly International Paper APPM Limited)
Randy Perez SanchezRandy Perez Sanchez
Maintenance Crew Member at International PaperMaintenance Crew Member at International Paper
Princeton TerryPrinceton Terry
Production Technician at International PaperProduction Technician at International Paper