Theresa Shields

Managed customer relationships, B2C and B2B accounts for Cabinets, Granite & Quartz sales.

Consult with Homeowners, Builders & Designers with selections and design inspirations to final installation.

• Builder and high volume account in business support department
• Management of cabinet and countertop jobs from data entry to scheduling, invoicing and post install inspections.
• Trained support staff on data entry, estimating and project management within our top 20 accounts.
• Worked directly with purchase manage, CAD and estimating regarding take offs for proper billing and production needs.
• Played active role in accessing issues brought to our attention by key accounts and working intimately on problem solving options with my team.
• Team leadership mentoring within our business support team of 5 support staff members.
• Direct report to Executive Staff leader on conflict resolution suggestions as problems arose.
• Responsible for key cash flow numbers for weekly reports to the Leadership team as to the team health and state of the department.

• Developed Sales through regular contact with current active and low volume accounts.
• Active Marketing campaigns based upon clients needs.
• Report management regarding sales.

• Account onboarding and account set up
• Account credit checks credit line authorizations procedure implementation.
• Quotes processing and data entry
• Order processing and scheduling for product procurement.

• Processed orders and various data entry task.
• Create container orders for overseas shipments from China to drop ship to various warehouses throughout the United States.
• Responsible for processing order from major Box stores such as Home Depot.
• Maintain reports on sales and shipment tickets.