Theresa Smith
Fayetteville,GA
Summary
Detail-oriented experienced and reliable customer service officer with extensive experience assisting in a busy government office setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
HSPD-12 Credential Specialist
Delaware Nation Investments
09.2023 - Current
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with internal departments to align marketing campaigns.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
HSPD-12 REGISTRAR SPECIALIST, SITE LEAD (GOVERNMENT CONTRACTOR)
CITIZANT
10.2020 - 09.2023
- Screening & Interviews
- Assisted in conducting the 1st screening for 20+ applicants after evaluating the assessments
- Scheduled follow-up interviews with respective department heads for shortlisted candidates
- Advocated as site lead and liaison between Citizant (Program Manager) to CDC government employees
- Delegated and oversaw daily activities within the smartcard team's daily activities
- HSPD-12 Registrar and Credentialing
- Support 50+ candidates daily with the completion of required forms for CDC PIV credentialing services
- Identity-proofing candidates both visually and Bio-Energetic Synchronization Technique application
- Managed Datacard SP75 & 800 printing equipment and CWS applications for smartcards
- Facilitate implementing Homeland Security Presidential Directive 12 (HSPD-12) enrollments and issuing smartcards
- Reset Smartcard Pins and updated Candidate's Public Key Infrastructure certificates
REGISTRAR SPECIALIST, SITE LEAD (GOVERNMENT CONTRACTOR)
SOFTWARE TECH ENTERPRISES
08.2017 - 10.2020
- Site Lead
- Advocated as site lead and liaison between Software Tech to CDC government employees.
- Delegated and oversaw daily activities within the smartcard team's daily activities.
- Developed weekly and monthly work reports.
- HSPD-12 Registrar and Credentialing
- Support 50+ candidates daily with the completion of required forms for CDC PIV credentialing services
- Identity-proofing candidates both visually and Bio-Energetic Synchronization Technique application
- Managed Datacard SP75 & 800 printing equipment and CWS applications for smartcards
- Facilitate with implementing Homeland Security Presidential Directive 12 (HSPD-12) for enrollment and issuing smartcards.
- Reset Smartcard Pins and updated Candidate's Public Key Infrastructure certificates.
Education
Associate of Applied Science in Human Resources and Organizational Leadership -
Rasmussen University
Bloomington, MN03.2024
Skills
- Outlook including Scheduling
- Windows XP
- MS Project
- Federal Regulations (FAR)
- HHS Identity PIV Portal
- Crossmatch Fingerprint Guardian
- Crossmatch Fingerprint Verifier
- Datacard SP75 Plus
- Type 55 WPM
- Languages: English (native)
- Expert Problem Solving
- Idea Development and Brainstorming
- Analytical Thinking
- Proficient in Microsoft Office
- Customer Relations
- Management collaboration
- Documentation Management
Volunteer Experience
East Cobb Bullets Robinson Softball team, College Park, GA, Aug '20 - Jul '21, Aided 15+ young lady athletes to prepare for highly competitive softball
Timeline
HSPD-12 Credential Specialist
Delaware Nation Investments
09.2023 - Current
HSPD-12 REGISTRAR SPECIALIST, SITE LEAD (GOVERNMENT CONTRACTOR)
CITIZANT
10.2020 - 09.2023
REGISTRAR SPECIALIST, SITE LEAD (GOVERNMENT CONTRACTOR)
SOFTWARE TECH ENTERPRISES
08.2017 - 10.2020
Associate of Applied Science in Human Resources and Organizational Leadership -
Rasmussen University
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