Theresa Wilcox
Richmond Hill
Summary
Detail-oriented and professional individual with exceptional communication, interpersonal, and creative thinking skills. Seeking to utilize abilities to effectively contribute to the open position at esteemed company. Consistently recognized by colleagues for strong work ethic, reliable resource who can be trusted to assist organization in achieving objectives.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
HLC Hotels
07.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Financial Administrator/ Hospitality Specialist
Chick Fil A
11.2017 - 08.2024
- Invoice Preparation
- Finance Management
- Billing Knowledge
- Bookkeeping Operations
- Submission Preparation
- Payroll Support
- Financial Administration
- Office Supplies and Inventory
- Month-End Closings
- Quality Production
- Financial Transactions
- Office Organization
- Office Support
- Transaction Monitoring
- Bank Deposits
- Workflow Processes
- Expense Tracking
- Manage Cash Flow
Owner
EBAY ENTREPRENEUR
09.2013 - Current
- Company Overview: https://www.ebay.com/str/wilcoxbargains
- Manage and run an eBay store as a side business since 2013
- Find items to sell from thrift stores, yard sales, estate sales and Facebook Marketplace to resell on eBay
- Store is rated as Top Rated Seller, offering excellent customer service with 100% positive feedback score
- Wealth of knowledge in researching products to resell using years of experience
- Selling from a number of different categories to include clothing, shoes, hard goods, jewelry, home good and books
- Https://www.ebay.com/str/wilcoxbargains
Education
Associate of Arts - Fine Arts
Ohlone College
Fremont, CASkills
- Customer service
- Product research
- Reselling
- Knowledge of various product categories
- Computer skills
- Guest accommodations
- Detail-oriented
Timeline
Guest Service Representative
HLC Hotels
07.2024 - Current
Financial Administrator/ Hospitality Specialist
Chick Fil A
11.2017 - 08.2024
Owner
EBAY ENTREPRENEUR
09.2013 - Current
Associate of Arts - Fine Arts
Ohlone College
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