Theresa Maame Akua Oduro
GH01
Summary
Reliable passionate individual with experience in Medicine Counter Assistant providing exceptional customer service in fast-paced retail environments. Skilled in communication, problem solving, good work ethics , attention to details, customer facing roles,and operating cash registers.
Committed to delivering a positive customer experience and ensuring customer satisfaction. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Frequently praised as hard-working by my peers, I can be relied upon to help your institution achieve its goals.
Adaptable professional with 3.5 years of work experience and proven knowledge of leadership, problem-solving, and prioritization within the role as Medicine Counter Assistant in the Pharmacy sector.
Since I enjoy continuous learning,I am seeking in thriving to learn , explore new things, broaden and develop some professional skills set within this new role, willing to utilize my excellent communication, interpersonal, and organizational skills to complete tasks.
And I believe that, my transferable skills in Medicine Counter Assistant role will equip me in meeting and achieving company's goals within this new job whilst working with others as Team.
Overview
4
4
years of professional experience
Work History
Medicine Counter Assistant
Mr. Jephthah Agyei
12.2021 - 04.2024
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
Medicine Counter Assistant
Mrs . Patience Tiegah
06.2020 - 11.2021
- Managed multiple tasks in high-volume environment.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Education
Certificate - Medicine Counter Assistant
MEDICINE COUNTER ASSISTANT
Pharmtrust Professional College
Kasoa2018
Certificate - General Arts
St Margaret Mary Senior High Technical School
Accra2016
Skills
- Attention to Details
- Communication skills
- Customer Service
- Critical Thinking
- Relationship Building
- Problem-solving aptitude
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
Additional Information
- Supervising
- Sales Associate
- Cash Handling
- Cleaning
- Phone Orders
- Restocking
- Customer Relationship Management
- POS Inventory System Operation Accuracy and Efficiency
- Customer Inquiry Resolution
- Inventory Monitoring
- Complaint Handling
- Health and Safety Compliance
- Safe Work Practices
- Order Entry Customer Needs Assessments
Timeline
Medicine Counter Assistant
Mr. Jephthah Agyei
12.2021 - 04.2024
Medicine Counter Assistant
Mrs . Patience Tiegah
06.2020 - 11.2021
Certificate - Medicine Counter Assistant
MEDICINE COUNTER ASSISTANT
Pharmtrust Professional College
Certificate - General Arts
St Margaret Mary Senior High Technical School
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