Thomas Cocciitti
Stone Mountain
Summary
-Highly motivated and customer-focused sales associate with outstanding communication and negotiation skills.
- Results-driven Account Manager and Inside Sales professional known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, strategic sales planning, and effective communication. Excel in negotiation, problem-solving, and adaptability, ensuring seamless integration of client needs with business goals
-Goal-oriented Account Manager with an Inside Sales background. Demonstrable experience in maintaining client relationships, driving sales growth, and executing strategic sales plans. Known for strong negotiation skills, ability to resolve complex issues and adaptability to challenging business environments. Previous roles have highlighted talent for increasing customer satisfaction and retention rates.
-Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
9
9
years of professional experience
Work History
OWNER
Direct 2 sellers inc.
09.2020 - Current
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Developed and maintained relationships with key clients to ensure customer satisfaction and retention.
- Provided training and mentorship to junior team members to enhance their professional development.
- Developed strategic plans to increase profitability and efficiency.
- Developed and implemented standard operating procedures to streamline workflows.
- Led cross-functional teams to improve operational efficiency and reduce costs.
- Directed the implementation of new technology to optimize operational processes.
- Supervised a team of employees, and provided coaching and training to improve performance.
- Maintained relationships with existing clients by providing superior customer service.
HEAD OF OPERATIONS
National Relisting LLC.
Miami
09.2018 - 09.2019
- Managed and maintained relationships with key accounts to drive sales growth.
- Developed and implemented sales strategies to meet and exceed revenue targets.
- Built and managed a pipeline of qualified leads to increase sales opportunities.
- Negotiated contracts and pricing with clients to secure new business.
- Provided exceptional customer service to cultivate long-term relationships.
- Collaborated with cross-functional teams to ensure seamless customer experience.
- Utilized CRM software to track and analyze sales performance metrics.
SALES / CLIENT FULFILLMENT
Real Agent Pro
Rochester
04.2016 - 05.2018
- Trained staff on best practices for improving customer interactions and conversions.
- Monitored key performance indicators to assess the effectiveness of conversion strategies.
- Utilized CRM tools to track customer interactions and enhance follow-up processes.
- Utilized CRM software to track lead progress throughout the sales cycle.
- Managed appointment scheduling for sales team to optimize client interactions.
- Coordinated follow-up calls to confirm appointments with potential clients.
- Utilized CRM software to track and update client information efficiently.
- Scheduled appointments for customers based on their availability.
Education
HIGH SCHOOL REGENTS DIPLOMA - Sales
Arcadia high school
Rochester, NYSkills
- Prospecting
- CRM software utilization
- Sales strategy development
- Client retention strategies
- Team leadership
- Pipeline management
- Performance metrics analysis
- Staff management
- Goals and performance
- Excellent communication skills
- Relationship building and management
- Client relationship management
- Operations management
Languages
French, Advanced
Timeline
OWNER
Direct 2 sellers inc.
09.2020 - Current
HEAD OF OPERATIONS
National Relisting LLC.
09.2018 - 09.2019
SALES / CLIENT FULFILLMENT
Real Agent Pro
04.2016 - 05.2018
HIGH SCHOOL REGENTS DIPLOMA - Sales
Arcadia high school