Thomas Duncan
Savannah
Summary
Dynamic professional with extensive hands-on experience in electrical systems, healthcare, and courier services, adept at navigating complex challenges. Strong problem-solving skills and a proactive approach to new tasks ensure efficient and effective outcomes. Recognized for adaptability, creativity, and a results-oriented mindset that drives success in diverse environments. Committed to making meaningful contributions that advance organizational goals and enhance overall performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Courier/Independent Contractor AS NEEDED
Reliant
04.2020 - Current
- Delivers high-quality products to our customers in a safe, courteous, and timely manner.
- Establishes and maintains outstanding relations with customers.
- Reviews and verifies invoices and purchase requests to ensure accuracy.
- Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.
- Contact customers to confirm delivery details.
- Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews.
- Maintains delivery logs and records.
Service Technician
Walmart
Savannah, GA
06.2024 - 08.2025
- Diagnosed and repaired malfunctioning equipment to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks on tools and machinery, improving operational reliability.
- Assisted customers with product inquiries, enhancing service experience through effective communication.
- Collaborated with team members to streamline repair processes, reducing turnaround times for service requests.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Field Technician
Terracon
Savannah, GA
10.2023 - 05.2024
- Conducted field inspections to assess environmental and geotechnical conditions.
- Operated advanced testing equipment for soil, concrete, and asphalt analysis.
- Collaborated with engineering teams to deliver accurate project specifications.
- Analyzed test results to provide actionable recommendations for project improvements.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Mentored junior technicians on safety protocols and quality assurance processes.
- Streamlined reporting procedures to enhance data accuracy and project timelines.
- Implemented best practices for site safety compliance during field operations.
- Communicated with customers to provide updates, gather information and resolve issues.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Warehouse Operator, HVAC/R Parts Specialist
McDevitt Air
09.2021 - 08.2023
- Providing our customers with exceptional customer service.
- Providing service with a friendly attitude
- Assisting with inventory management and stocking of the shelves
- Effectively interact with customers, identify their needs and ensure customer satisfaction.
- Effectively promote the use of Manufactured and Remanufacture products as selling tools toward profitable sales.
- Demonstrate knowledge of products to meet customer’s needs.
- Gaining knowledge of the products that we sell to our customers
- Potentially delivering products to our customer
- Actively participates in training either in house or events offered by our vendors
- Keep up to date with industry trends and recognize opportunities with new and existing products that will benefit our customers.
Mental and Behavioral Health Tech
Coastal Home Care Inc.
11.2018 - 04.2020
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
- Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints.
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to the nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Protects the organization’s value by keeping patient information confidential.
Residential Counselor/Mental and Behavioral
Volunteers of America
06.2018 - 06.2019
- Provide on site supervision and support to service recipient
- Communicate observations and information about the service recipient to the program manager or RN.
- Organize and Support recreational or socialization activities
- Transport and/or assist service recipient with accessing transportation to appointments
- Provide residential counseling and crisis intervention.
Mental and Behavioral Health Instructor
Gateway BHS/HCS
06.2018 - 06.2019
- Responsible for direct daily care needs of individual, ADL and recreational activities, and assistance in aiding individual learning and developing.
- Supports in planning and executing daily activities of individuals with other staff, Program Leader and Manager Accompanies and transports individuals to participate in recreation and community outings.
- Drives vehicle from individual or central loading area to social services or rehabilitation center, training location, job site, or their destination according to assigned schedule.
- Maintain a safe driving record and complies with all local traffic regulations. Keeps accurate daily documentation of activities, medication, ISP/BSP tracking, as well as other documentation required.
- Communicates professionally and treats with respect the people we support, families, service coordinators, and all BHS/HCS employees.
- Demonstrates and performs as an effective adult model for the people we serve.Participates in annually training
- Maintains supervision of the individuals and follows the client’s Plan of Care. Consults with all staff on progress and problems. On duty for the hours assigned and implement a planned schedule. Maintain a safety environment for all clients and staff members
Sales Associate
Home Depot
12.2016 - 06.2018
- Greet and determine all needs of the customers
- Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
- Follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely so as not to endanger themselves, co-workers, vendors, or customers.
- Handle light janitorial duties such as sweeping, cleaning the restroom and breakdown and taking the garbage to the dumpsters
- Answer phones and greet in a proper manner
- Participate with ad setups
- Strong communication skills
Georgia Port Twic card Escort
California Cartage Company
03.2016 - 06.2017
- Screening measures of personnel, vehicles, cargo, and deliveries will be conducted in accordance with the Ports Facility Security Plan.
- Make sure all traffic and safety signs in Port must be obeyed at all times.
- Only authorized personnel and parking are permitted in Port warehouses
- Access to the facility shall be treated as border search & constitutes consent to search all vehicles and persons.
- Beware of all safety precautions
Courier
Hunter McClain Law Firm
Savannah, GA
03.2016 - 08.2016
- Managed timely deliveries, ensure to scheduled routes and service standards.
- Maintained accurate delivery logs, documenting issues for follow-up and resolution.
- Optimized delivery processes, reducing transit times through efficient route planning.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Verified package information to check for accuracy and completeness.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Construction Worker
A&K Construction
01.2014 - 03.2015
- Preparing construction sites, materials, and tools.Loading and unloading of materials, tools, and equipment.Removing debris, garbage, and dangerous materials from sites.Assembling and breaking down barricades, temporary structures, and scaffolding.
- Assisting contractors, e.g. electricians and painters, as required.Assisting with transport and operation of heavy machinery and equipment. Regulating traffic and erecting traffic signs.Following all health and safety regulations.Digging holes, tunnels, and shafts. Mixing, pouring, and leveling concrete.
Valet
Memorial Hospital, Level 1
01.2012 - 12.2014
- Efficiently and safely, park & retrieve all vehicles.
- Assist with loading/unloading of guests and luggage.
- Promptly greet all guests, open, and close all vehicle doors for guests arriving/departing the location.
- Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas.
Education
Diploma - Industrial Systems Technology/Electrical Mechanical Manufacturing
Savannah Technical College
Savannah, GASkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
Certification
- Hazardous Waste Awareness Training May 2018
- Introductions to Blood borne Pathogens Training May 2018
- BLS CPR Certification January 2017
- TWIC Card Identification June 2014
- Forklift license June 2015
- Industrial Electrical Assistant Certification August 2012
- Industrial Instrumentation Assistant Certification August 2012
- Industrial Maintenance Assistant Certification August 2012
- Electrical System and Safety Certifications August 2012
Timeline
Service Technician
Walmart
06.2024 - 08.2025
Field Technician
Terracon
10.2023 - 05.2024
Warehouse Operator, HVAC/R Parts Specialist
McDevitt Air
09.2021 - 08.2023
Courier/Independent Contractor AS NEEDED
Reliant
04.2020 - Current
Mental and Behavioral Health Tech
Coastal Home Care Inc.
11.2018 - 04.2020
Mental and Behavioral Health Instructor
Gateway BHS/HCS
06.2018 - 06.2019
Residential Counselor/Mental and Behavioral
Volunteers of America
06.2018 - 06.2019
Sales Associate
Home Depot
12.2016 - 06.2018
Georgia Port Twic card Escort
California Cartage Company
03.2016 - 06.2017
Courier
Hunter McClain Law Firm
03.2016 - 08.2016
Construction Worker
A&K Construction
01.2014 - 03.2015
Valet
Memorial Hospital, Level 1
01.2012 - 12.2014
Diploma - Industrial Systems Technology/Electrical Mechanical Manufacturing
Savannah Technical College
Certifications
Forklift Certification , November 2018
Non CDL Class C
Hazardous Waste Awareness Training, June 2024
Introductions to Blood borne Pathogens Training , June 2024
BLS CPR Certification , February 2026
TWIC Card , June 2014
Industrial Electrical Assistant Certification,August 2012
Industrial Instrumentation Assistant Certification , August 2012
Industrial Maintenance Assistant Certification , August 2012
Electrical System and Safety Certifications , August 2012