Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Huff

Lithia Springs

Summary

Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.

Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

SUBWAY®Restaurants
01.2021 - 01.2022
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

General Home Repair

William Chubbs
09.2019 - 09.2021
  • Repaired drywall, installed drywall and insulation, removed worn or old beams from house, put in light fixtures, and minor electrical work

Renovation

Phillips renovation
10.2019 - 02.2020
  • Painted walls in rooms, applied primer, and used kilz

Assistant Store Manager

SUBWAY®Restaurants
01.2019 - 01.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Flooring

Phillips renovation
10.2018 - 04.2019
  • Took up flooring in businesses and military bases. Removed carpet, tile, vct, laminate, and faux hardwood floors. Installed any padding if needed and installed new flooring making sure it fit properly.

Education

High school diploma -

Salem High School
03.2013

Skills

  • Problem-solving
  • Customer service and engagement
  • Customer experience
  • Inventory control
  • Time management
  • Team building and leadership
  • Attention to detail
  • Staff supervision
  • Stock management
  • Employee scheduling
  • Hiring and training
  • Staff management

Certification

Driver's License

Timeline

Assistant Store Manager

SUBWAY®Restaurants
01.2021 - 01.2022

Renovation

Phillips renovation
10.2019 - 02.2020

General Home Repair

William Chubbs
09.2019 - 09.2021

Assistant Store Manager

SUBWAY®Restaurants
01.2019 - 01.2020

Flooring

Phillips renovation
10.2018 - 04.2019

High school diploma -

Salem High School

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Thomas Huff