Thomas Martz
McDonough
Summary
Dynamic and results-driven professional with experience at Kroger, excelling in customer service and cash handling. Proven ability to train and mentor teams, ensuring compliance with safety standards. Recognized for critical thinking and teamwork, enhancing operational efficiency and customer satisfaction in fast-paced environments. Offering strong interpersonal and communication skills, coupled with friendly and approachable demeanor. Brings ability to quickly grasp and apply new concepts and procedures, ensuring efficient and accurate transactions. Ready to use and develop cash handling and customer service skills in entry-level Front End Cashier role to the more advance Front End Supervisor
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Cashier
Kroger
02.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring excellent service and satisfaction.
- Assisted customers with fuel transactions and provided product information to enhance service experience.
- Operated cash register and managed payment processing efficiently during peak hours.
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted in training new staff on best practices for customer interaction and service protocols.
Cook Trainer
McDonald's
06.2022 - 01.2023
- Trained kitchen staff on food safety and sanitation protocols
- Developed and implemented standardized cooking procedures for consistency
- Monitored food preparation processes to ensure compliance with health regulations
- Provided hands-on coaching to improve culinary skills of team members
Education
Bachelor of Science - Mechatronics
Kennesaw State University
Kennesaw, GA05-2029
High School Diploma -
Union Grove Highschool
McDonough, GA05-2024
Skills
- Quick learner
- Excellent customer service
- Data entry
- Critical thinking
- Cleaning and sanitation
- Teamwork and collaboration
Accomplishments
- Documented and resolved money lost in sales within FFA which led to a rebranded of the school chapter which has been much successful since then.
Certification
- Autodesk Certified - 2023
Timeline
Front End Cashier
Kroger
02.2024 - Current
Cook Trainer
McDonald's
06.2022 - 01.2023
Bachelor of Science - Mechatronics
Kennesaw State University
High School Diploma -
Union Grove Highschool
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