THOMAS Myers-Kempf
Douglasville,GA
Summary
Qualified with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Accounts Engagement Associate
MyVetStoreOnline
Remote
01.2025 - Current
- Managed relationships with veterinary clinics and pet care providers, driving customer satisfaction and supporting account retention.
- Served as the primary point of contact for client inquiries, account updates, and issue resolution across email, phone, and online chat channels.
- Maintained accurate customer records, account notes, order history, and communication logs within CRM and e-commerce systems.
- Coordinated with sales, inventory, and fulfillment teams to ensure timely order processing, shipment accuracy, and delivery follow-through.
- Resolved clinic concerns efficiently while maintaining a high level of service and professional communication standards.
- Supported account management activities by tracking client interactions, escalating issues when appropriate, and ensuring timely follow-up.
Hourly Operations Manager
AMC Theaters
Kennesaw, GA
01.2019 - 12.2024
- Conducted staff meetings to review work activities and drive continuous improvement.
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Boosted sales through successful advertising campaigns.
- Reviewed financial statements and activity reports to measure productivity or goal achievement.
- Conducted periodic performance reviews to assess employee performance.
- Developed advertising campaigns or sales promotions to increase brand awareness.
- Fostered a positive working environment through effective team building activities and conflict resolution techniques.
- Collaborated with senior leadership to align projects with organizational goals and strategies.
- Obtained and analyzed basic reporting metrics.
Manager & Key Holder
Tuesday Morning
Canton, GA
01.2019 - 12.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions in person and via phone.
- Unloading truck, stocked shelves and carried merchandise out to the floor for customers.
- Offered direction and gave constructive feedback to motivate team members.
- Opened and closed the store, including end of day financials, opening and closing cash registers, and creating staff assignments.
- Educated customers on product and service offerings.
- Processed all sales transactions accurately and in a timely fashion.
Sales Supervisor
Ollie's Bargain Outlet
Canton, GA
01.2017 - 12.2019
- Demonstrated a high level of customer service to all clients by asking questions and providing floor assistance.
- Ensured that inventory was on sales floor and properly merchandised and available for sale.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor while ensuring customer satisfaction.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Provided consultative sales by explaining unique features and educating customers on proper application.
- Labeled packages and pallets to ensure efficient identification of items.
Stock Associate
Food Lion
Lexington Park, MD
01.2016 - 12.2017
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Updated signage to reflect current prices and help promote target merchandise.
- Completed daily cycle counts and monthly of specified segments to keep inventory current and accurate.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Handled storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Reviewed current planograms and end cap placements to properly place merchandise.
Sales Floor Team Member
Target
Lexington Park, MD
01.2013 - 12.2015
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets.
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
- Awareness of product availability, promotional and policy information.
- Handled storage and placement of products in bins, floor, and shelves.
- Loaded and unloaded products on loading dock with operational experience of inventory management equipment.
Education
High School -
North Indianapolis High
Indianapolis, IN06.2011
Skills
- Customer Service
- Sales Force Training
- Sales Strategies
- P&L Management
- Merchandising
- Data & Analysis
- Time management
- Computer skills
- Workforce Management
- Operations Management
- Hospitality Management
- Logistics Management
- Client engagement
- Data entry
- Customer relationship management (CRM)
Timeline
Accounts Engagement Associate
MyVetStoreOnline
01.2025 - Current
Hourly Operations Manager
AMC Theaters
01.2019 - 12.2024
Manager & Key Holder
Tuesday Morning
01.2019 - 12.2019
Sales Supervisor
Ollie's Bargain Outlet
01.2017 - 12.2019
Stock Associate
Food Lion
01.2016 - 12.2017
Sales Floor Team Member
Target
01.2013 - 12.2015
High School -
North Indianapolis High