Summary
Overview
Work History
Education
Skills
Timeline
Generic

THOMAS NORRIS

Brooklet

Summary

Expert Service Technician with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Dependable Service Technician polished in building client relationships, loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with over 18 years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.

Overview

18
18
years of professional experience

Work History

Senior Field Service Specialist

Garland Group
01.2024 - Current
  • Remotely handle customer service calls from on-site technicians for grills manufactured by Garland Group.
  • Respond to customer inquiries and provided technical assistance over phone and in person.
  • Offer assistance in implementing and developing training programs.
  • Diagnose and troubleshot hardware, software and network issues.
  • Develop and implement preventive maintenance procedures.
  • Research and identify solutions to technical problems.
  • Maintain Chick-fil-A grills with warranty issues by monitoring and tracking tickets and troubleshooting to resolution.
  • Apply effective time management techniques to meet tight deadlines.
  • Produce extensive service reports with on-site diagnoses and resolution.
  • Travel throughout the United States for diagnostics and in-person repair/resolution of troubled units.

Service Technician

Whaley Food Service
06.2021 - 01.2024
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Logged services performed in service ticket system.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Provided technical support to customers over the phone and in person.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Provided training on the safe usage of equipment when needed.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Maintained certifications and complete training on systems and components.

Service Technician

Low County Discount Appliance
04.2020 - 06.2021
  • Diagnosed appliance malfunctions and determined necessary repairs.
  • Inspected, tested, and repaired electrical components of appliances.
  • Replaced defective wiring and other parts.
  • Provided customers with estimates of repair costs.
  • Ordered replacement parts as needed for repairs.
  • Provided technical support over the phone for customers who need assistance with their appliances.
  • Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
  • Conducted circuit tests to locate shorts and grounds.
  • Maintained part inventory for on-site installation, maintenance and repair of appliances.

Service Technician

Taylor Freezers
06.2007 - 04.2020
  • Maintained accurate records of service calls, repairs, and parts used.
  • Installed new systems according to manufacturer specifications at major restaurant chains (McDonald's, Burger King, etc).
  • Performed onsite repair of equipment at customer locations.
  • Diagnosed problems and determined solutions for various customer issues.
  • Provided technical support to customers over the phone and in person.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Adjusted gas pressure regulators to ensure proper operation of heating units.
  • Replaced defective parts on ice machines and other commercial refrigeration equipment.
  • Conducted routine inspections of ventilation systems to identify potential problems.
  • Recharged freon levels in industrial chillers to meet performance standards.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Maintained certifications and completed training on systems and components.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Tracked repairs made, labor time and parts used to calculate bill.
  • Read technical manuals and schematics to understanding specific configurations.

Education

Bachelor's - Mechanical Engineering Technology

Darton State College
Albany, GA
03.2006

Skills

  • Mechanical Abilities
  • Mechanical Aptitude
  • Warranty management
  • Preventive Maintenance
  • Customer Service
  • Equipment Troubleshooting
  • Technical Support
  • Quality Assurance
  • Testing and Analysis
  • Service Reports
  • Flexible and Adaptable
  • Installation and Repair

Timeline

Senior Field Service Specialist

Garland Group
01.2024 - Current

Service Technician

Whaley Food Service
06.2021 - 01.2024

Service Technician

Low County Discount Appliance
04.2020 - 06.2021

Service Technician

Taylor Freezers
06.2007 - 04.2020

Bachelor's - Mechanical Engineering Technology

Darton State College

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THOMAS NORRIS