Thomas Simpson
Operations Management
Valdosta
Summary
Seeking a leadership role as an operations manager where my strong organizational skills, proven team management experience, and passion for customer service can drive sales and enhance staff and company performance.
Skilled in leading retail teams to achieve sales targets and enhance customer satisfaction. Proven ability to manage inventory efficiently and implement training programs that improve employee performance and increase productivity. Advanced knowledge in multiple database software programs, office administration and public speaking.
Overview
20
20
years of professional experience
8
8
Certifications
Work History
Business Analyst
Georgia Vocational Rehabilitation Agency
Valdosta, GA
09.2025 - Current
- Analyzed data trends to support strategic decision-making and enhance program effectiveness.
- Collaborated with cross-functional teams to develop comprehensive business requirements for system enhancements.
- Facilitated stakeholder meetings to gather insights and align project objectives with organizational goals.
- Developed process maps to identify inefficiencies and recommend improvements for service delivery operations.
Produce Clerk
Publix Grocery Store
Valdosta, GA
09.2020 - Current
- Maintained optimal inventory levels of fresh produce to ensure quality and freshness for customers.
- Assisted in organizing and displaying products to enhance visual appeal and customer engagement.
- Implemented efficient stock rotation procedures to minimize waste and maximize product shelf life.
- Collaborated with team members to streamline daily operations and improve overall workflow efficiency.
Employment Services Supervisor
Technical College System of Georgia
Valdosta, GA
03.2023 - 09.2025
- Led employment service initiatives to enhance job placement rates for diverse populations.
- Developed training programs to improve staff skills and client outcomes in employment services.
- Collaborated with community organizations to create partnerships that expanded service reach and resources.
Business Analyst
Georgia Vocational Rehabilitation Agency
Valdosta, GA
08.2017 - 03.2023
Conducted market research to inform agency strategies on vocational rehabilitation services and program development.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Employment Specialist
Georgia Vocational Rehabilitation Agency
Valdosta, GA
08.2015 - 08.2017
- Developed individualized employment plans for clients, aligning services with career goals.
- Conducted job readiness assessments to identify client strengths and areas for improvement.
- Collaborated with local businesses to create job placement opportunities for individuals with disabilities.
- Facilitated workshops on resume writing and interview techniques to enhance client employability skills.
Retail Store Manager
Dollar General
Lake Park, GA
08.2014 - 08.2015
- Led initiatives to streamline reporting processes, increasing accuracy and reducing turnaround time for analysis.
- Implemented new tools for data visualization, enhancing communication of analytical findings across departments.
Director of Patient Relations
South GA Medical Center
Valdosta, GA
08.2006 - 10.2013
Education
MA - Public Administration (City Manager Track)
Valdosta State University
Valdosta, GeorgiaBFA - Organizational Communication
Valdosta State University
Valdosta, GeorgiaSkills
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
- Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
- Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods This includes alternative ways to inform and entertain via written, oral, and visual media
Microsoft Office Suite
Team collaboration
Requirements gathering
Data analysis
Business process improvement
Workflow Analysis
Strategic planning
KPI tracking
Quality assurance
Operations management
Affiliations
- Valdosta Toasts, a chapter of Toastmasters International Competent Communicator, 1997 and 2010 Former Vice President of Public Relations 2008-Present
- Valdosta Civic Round Table Non-profit networking community organization Former Secretary 2016-Present
- Chamber Ambassador, Valdosta-Lowndes County Chamber of Commerce 2016-2024
- Valdosta Mayor’s Council for Persons with Disabilities Non-profit disability awareness and advocacy group Former Secretary/Treasurer 2016-2021
Certification
Certificate, Rehabilitation Services at Mercer University, Macon, Georgia
Timeline
Business Analyst
Georgia Vocational Rehabilitation Agency
09.2025 - Current
Employment Services Supervisor
Technical College System of Georgia
03.2023 - 09.2025
Produce Clerk
Publix Grocery Store
09.2020 - Current
Business Analyst
Georgia Vocational Rehabilitation Agency
08.2017 - 03.2023
Employment Specialist
Georgia Vocational Rehabilitation Agency
08.2015 - 08.2017
Retail Store Manager
Dollar General
08.2014 - 08.2015
Director of Patient Relations
South GA Medical Center
08.2006 - 10.2013
BFA - Organizational Communication
Valdosta State University
MA - Public Administration (City Manager Track)
Valdosta State University