Thomas Sullivan

Using positive reinforcement, repetition, and review to help students master challenging material. Explaining math concepts in caring and encouraging environment to help students thrive and learn.

Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.

Increased knowledge base usage by creating detailed articles on common product issues and solutions. Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems. Facilitated seamless transitions during major system upgrades by providing thorough guidance and assistance throughout the implementation process.