Thomas Toole
Augusta
Summary
Accomplished Utility Inspector at Koppers Utility Services, I leveraged expertise in construction inspection and project management to enhance compliance and safety standards. Renowned for exceptional documentation skills and a proactive approach, I significantly improved operational efficiency. My strong analytical abilities and innovative problem-solving skills led to groundbreaking solutions, earning recognition for exceeding service goals.
Overview
20
20
years of professional experience
Work History
Utility Inspector
Koppers Utility Services
08.2021 - 11.2024
- Examined documents such as permits, applications and records for each location.
- Determined level of violation and drafted reports.
- Maintained current understanding of safety and inspection laws and regulations.
- Made and submitted reports detailing finding and any actions taken.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Completed inspections of current construction, refurbishment and repair projects.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Lawn Care Technician
City of Augusta Parks and Recreation
01.2016 - 07.2021
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Developed lasting customer relationships and grew network over time.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Maintained and serviced lawn care equipment to enhance longevity.
- Trained and supervised junior lawn care assistants to improve quality of team output.
- Assisted in design and installation of lawns, gardens and other landscaping features to enhance aesthetics of outdoor spaces.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Developed and maintained efficient irrigation system for outdoor areas.
- Maintained gardening tools by replacing blades and fluids.
- Educated employees and members of public on plant biology and health.
- Cut trees and shrubs to shape and maintain landscape.
- Assisted with irrigation system maintenance and repair.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
Customer Service Representative
Blockbuster Video
01.2008 - 12.2012
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Sitel
05.2005 - 12.2008
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Emergency Medicine And Fire Science
Augusta Technical College
Augusta, GA01-2010
High School Diploma -
George P. Butler High School
Augusta, GA05-2005
Skills
- Structural evaluation
- Asset management
- Corrosion control
- Construction inspection
- Project management
- Field reporting
- Quality controls
- Regulatory compliance
- Documentation skills
Timeline
Utility Inspector
Koppers Utility Services
08.2021 - 11.2024
Lawn Care Technician
City of Augusta Parks and Recreation
01.2016 - 07.2021
Customer Service Representative
Blockbuster Video
01.2008 - 12.2012
Customer Service Representative
Sitel
05.2005 - 12.2008
Associate of Science - Emergency Medicine And Fire Science
Augusta Technical College
High School Diploma -
George P. Butler High School
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