Thomas Wilkinson
Winder,GA
Summary
Serviced-focused General Manager for 5 years, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Southern Proper Hospitality
10.2018 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- When taking over as General Manager successfully ran at or under budget for food and beverage cost every year.
Assistant General Manager
Goldberg's Restaurant Group
01.2017 - 10.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Head Bartender
Taco Mac Restaurant
09.2011 - 10.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
Education
No Degree - Business Administration
Kennesaw State University
Kennesaw, GASkills
- Microsoft Access
- Order Supplies
- Market Growth
- Labor Cost Controls
- Product Costing
- Microsoft Outlook
- Manage Budgets
- Menu Planning
- Financial Forecasting
- Staff Development
Certification
- Food and Safety certified, Servsafe - 2022 good until 2027
Timeline
General Manager
Southern Proper Hospitality
10.2018 - Current
Assistant General Manager
Goldberg's Restaurant Group
01.2017 - 10.2018
Head Bartender
Taco Mac Restaurant
09.2011 - 10.2016
No Degree - Business Administration
Kennesaw State University
- Food and Safety certified, Servsafe - 2022 good until 2027
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