Thomeshea Waters
Snellville
Summary
Versatile and results-driven professional with a proven track record at Clearcover Insurance, adept in Insurance Sales and Effective Communication. Excelled in client retention and portfolio management, leveraging analytical thinking and customer service excellence to surpass sales goals and enhance client satisfaction. Skilled in risk assessment and policy analysis, consistently achieving high performance in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property & Casualty Agent, Customer & Agent Success Advocate
Clearcover Insurance
Chicago
05.2022 - 02.2025
- Address and resolve insurance agents' concerns, ensuring prompt and effective solutions that foster trust and rapport.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Contribute to the team's Knowledge Base with process enhancements and product updates to streamline operations.
- Maintain comprehensive records of agent interactions to identify trends and facilitate effective issue resolution.
- Conduct thorough needs assessments for clients, recommending suitable insurance products tailored to their individual requirements.
- Conducted detailed analysis of clients' exposures and provided recommendations to reduce risk.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Met with division leaders and consultants to discuss strategies to increase sales.
Wireless Multimedia Advisor
Apple Inc.
10.2015 - 05.2022
- Resolved a wide array of customer technical issues, enhancing user experience with wireless multimedia devices.
- Expanded technical expertise by cross-training in iOS and Mac wireless device support.
- Provided empathetic customer service, ensuring account security, and adherence to confidentiality standards.
- Contributed to product improvement by collaborating with the Engineering Department, supplying data, and practical suggestions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Wireless Inside Sales Business Account Manager
Sprint
Peachtree Corners
05.2014 - 10.2015
- Managed all stages of client contract administration, ensuring accuracy and compliance while also customizing solutions to align with unique organizational requirements
- Achieved key performance indicators by meeting sales goals, securing contract renewals, and maintaining high levels of customer satisfaction through diligent support and proactive engagement
- Conducted thorough customer review meetings to identify additional needs, leading to enhanced client retention and increased revenue opportunities
- Researched market trends and competitor activities in order to develop effective marketing strategies.
- Coordinated with customer managers to develop and execute business plans.
- Analyzed client needs and formulated strategies to optimize customer service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Property and Casualty License -
America's Professor
Online03.2022
Medical Assistant Certificate -
Javelin Training
Morrow, GA01.2010
High School Diploma -
White Bear Lake High School
White Bear Lake, MNSkills
- Analytical Thinking
- Insurance Sales
- Effective Communication
- Product Knowledge
- Coverage Evaluation
- Customer Service
- Problem-Solving
- Policy Analysis
- Technical Proficiency
- Risk Assessment
- Written Communication
- Verbal Communication
- Service-oriented
- Time Management
- Policy analysis
- Underwriting expertise
- Contract review and analysis
- Client account management
- Customer retention
- Team training and development
- Proposal preparation
- Large account management
- Appointment management
- Carrier relations
- New policy quotations
Certification
Apple Care Excellence Award, ACEA, 2021
Languages
English
Professional
Accomplishments
- 2021 Apple Excellence Award
Timeline
Property & Casualty Agent, Customer & Agent Success Advocate
Clearcover Insurance
05.2022 - 02.2025
Wireless Multimedia Advisor
Apple Inc.
10.2015 - 05.2022
Wireless Inside Sales Business Account Manager
Sprint
05.2014 - 10.2015
Property and Casualty License -
America's Professor
Medical Assistant Certificate -
Javelin Training
High School Diploma -
White Bear Lake High School
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