Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Tia Crooks

Hogansville

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

13
13
years of professional experience

Work History

General Manager

Jones Petroleum
Butler
12.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Administered employee discipline through verbal and written warnings.

Mail Carrier

USPS
Athelstane
04.2017 - 12.2024
  • Operated a vehicle by safety regulations.
  • Reported any damaged or missing mail items to the supervisor immediately.
  • Ensured compliance with federal laws related to privacy protection.
  • Organized parcels into appropriate-size containers for transport.
  • Verified the accuracy of addresses before delivering packages.
  • Scanned packages for delivery tracking.
  • Checked incoming mail for proper postage and correct names and addresses.
  • Delivered packages and letters to residential customers.
  • Updated daily delivery logs to record the number of deliveries made.

Distribution Manager

LaGrange Daily News
Lagrange
02.2012 - 06.2021
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
  • Facilitated communication between different departments within the organization.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Coordinated mailings including sorting mail, and preparing packages for shipping via courier service or postal service.
  • Managed the renewal process for expiring contracts, including negotiating new terms as needed.

Education

Associate of Applied Science - Medical Laboratory Science

West Georgia Technical College
La Grange, GA
05-2001

Skills

  • Budget management
  • Inventory control
  • Operational compliance
  • Customer service
  • Vendor negotiation
  • Employee recruitment
  • Team leadership
  • Communication skills
  • Bilingual
  • Process improvement

Affiliations

volunteering by making meals for my local school systems sports teams.

designing and making products to donate to natural disaster relief.

volunteering to be an interpreter for the deaf.

Accomplishments

  • I implemented processes that reduced turn over rates by 80 percent.
  • grew sales by 50 percent through positive customer interaction.
  • I developed a new routing system that reduced mileage and spending.

Languages

American sign language
Professional

References

References available upon request.

Timeline

General Manager

Jones Petroleum
12.2024 - Current

Mail Carrier

USPS
04.2017 - 12.2024

Distribution Manager

LaGrange Daily News
02.2012 - 06.2021

Associate of Applied Science - Medical Laboratory Science

West Georgia Technical College

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Tia Crooks