TIA DHEENSAW
Marietta
Summary
Dedicated accounting professional with 18+ years of experience in accounts receivable and credit management. Seeking a growth-oriented position in a progressive company to leverage acquired skills and knowledge. Possessing extensive expertise in various accounting processes and procedures, known for proactive communication style and honest work ethic. Committed to excellence with proven ability to effectively interact with senior management, associates, and customers to drive success.
Overview
22
22
years of professional experience
Work History
Senior Lead Accounts Receivable Analyst
Mauser USA LLC
10.2022 - Current
- Serve as Subject Matter Expert (SME) in Accounts Receivable, providing leadership and expertise to optimize team performance and operational efficiency.
- Lead cross-functional teams and collaborate with customers, sales personnel, and leadership to resolve complex collection issues and ensure timely payment.
- Manage a high-volume portfolio, conducting daily analysis of customer accounts based on purchases, payment history, credit limits, and corporate business strategies.
- Present account/portfolio details to stakeholders and customers in a clear, professional manner, ensuring alignment with organizational objectives.
- Monitor and manage accounts to mitigate financial exposure, ensuring adherence to US GAAP, SOX, and company policies.
- Identify and research cash application discrepancies, recommending offsetting adjustments and providing recommendations for bad debt write-offs and refunds.
- Contact customers directly to resolve overdue balances, disputes, and open items, maintaining strong client relationships.
- Oversee SOX compliance and ensure proper documentation of customer accounts, credit memos, and approvals.
- Make data-driven recommendations on uncollectible invoices and disputed balances, ensuring accurate financial reporting.
- Coordinate the creation of credit memos and initiate case creation following SOP business rules to ensure accurate financial documentation.
- Ensure continuous improvement of internal processes and controls related to AR systems, minimizing risk and ensuring consistent adherence to best practices.
Senior Accounts Receivable Specialist
IntercontinentalExchange
11.2012 - 10.2020
- Perform Cash Applications on ICE Business Units, NYSE Markets, and Interactive Data
- Do monthly write-offs.
- Do reconciliations on ICE Business Units
- Assist the Manager with special projects.
- Post Journal Entries
- Do manual Check deposits using ITMS Panini for Corporate Board Members for live checks
- Manage Corporate board Member’s credit card deposits on Authorize.net system.
- Daily Validation on all Cash from JP Morgan Chase, Wells Fargo, Bank of New York and Bank of America
- Enter manual credit card payments via customer calls.
- Interview new hires
- Train new hires
- Research unapplied cash and resolve payment disputes.
- Drop Aging Reports daily onto the accounting share drive.
- Download Bank statements, Ach, and Wires from Wells Fargo and JP Morgan Chase websites.
- Pull credit file from JP Morgan Chase and send to Director of Corporate systems to Load into ORMB
- Daily Bank statements Stats
Accounts Receivable Analyst
HWI USA, Inc
11.2008 - 05.2012
- Performing different tasks that include posting cash receipts, updating cash flow reports, researching chargebacks, and making final decisions for write off using Magic Software
- Submitting payments received for processing.
- Responsible for credit collections on all accounts by contacting customers by phone, e-mail, and written correspondence.
- Preparing and maintaining customer monthly reconciliation schedules
- Process and issue credit memos after research has been completed.
- Assisting the company controller with any projects as assigned
- Responsible for performing credit collections on past due accounts in the range of current to over 180 days delinquent in the Western Region
- Increased or reduced customer credit limit after research and verification of financial statements
- Pursued payment in the form of collection correspondence, delinquent statements, and phone calls.
- Worked closely with other departments to determine the status of accounts.
- Accountable for receiving month-end closing duties, including preparation of journal entries and balance sheet reconciliations.
- Support the monthly audits of deductions, payments, and write-offs.
Billing Specialist
Monogram Systems
01.2004 - 09.2007
- Responsible for applying cash receipts to customer accounts.
- Researched and resolved customer claims (shortages, pod's, discount violations, returns)
- Making decisions with clear authority to write off balances according to strict guidelines.
- Prioritizing accounts and workflow to meet management goals.
- Communicating work in progress and final collection disposition to the appropriate A/R and Credit Staff
- Working in conjunction with the Credit Manager and assisting the Cash Specialists as necessary to ensure the proper application of customer remittances.
- Preparing and maintaining customer account reconciliation schedules
- Preparing monthly reconciliation status reports for management
Skills
- Software proficiency
- Lotus 123/40, Word Perfect 60, EXCEL, Win311, Microsoft Word, Win 98 and Magix, Movex
- Microsoft Outlook, DNB software, Great Plains, PeopleSoft, Oracle, ORMB and HighRadius
- QAD, SAP, Ariba, Coupa, Taulia
- Accounts receivable software
- Cash application
- General ledger
Affiliations
Certified and Background Screened Notary Signing Agent National Notary Association (NNA)
Timeline
Senior Lead Accounts Receivable Analyst
Mauser USA LLC
10.2022 - Current
Senior Accounts Receivable Specialist
IntercontinentalExchange
11.2012 - 10.2020
Accounts Receivable Analyst
HWI USA, Inc
11.2008 - 05.2012
Billing Specialist
Monogram Systems
01.2004 - 09.2007
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