Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tia Gordon

Albany

Summary

Data entry clerk with strong expertise in managing electronic and physical records systems. Proven track record in efficiently handling customer inquiries and processing orders while maintaining confidentiality and security of sensitive information. Experienced in classroom instruction and effectively addressing behavioral issues, leading to improved student attendance and engagement.

Overview

16
16
years of professional experience

Work History

Data Entry Clerk/Customer Service Representative

Sunnyland Farms
Albany
08.2021 - Current
  • Trained new staff on data entry procedures and best practices.
  • Processed customer orders by entering information into sales databases promptly.
  • Handled mail orders with checks or credit card payments efficiently.
  • Managed customer service calls, addressing inquiries and processing replacements or credits.
  • Assisted with the preparation and execution of bank deposit batches.

Data Entry Clerk

Kelly Temporary Services-Sunnyland Farms
Albany
10.2020 - 08.2021
  • Assisted with opening and sorting daily mail.
  • Entered mail orders with check or credit card payments.
  • Sent catalogs at the request of customers.
  • Pulled exception reports and verified information.
  • Scanned orders into the system.

Clerk, Counseling Department

Turner Job Corps Center-MTC
Albany
04.2017 - 03.2020
  • Managed daily clerical tasks, maintaining organized filing systems for efficiency.
  • Oversaw office supplies inventory, ordering materials to meet operational needs.
  • Supported office functions using word processing software and various office equipment.
  • Scanned documents into digital formats, ensuring accuracy and integrity of content.
  • Adhered to confidentiality protocols to protect data quality and mitigate risks.
  • Composed memos, letters, emails, reports, and presentations as requested by management.
  • Supervised student employees to enhance productivity and workflow.

Purchasing Assistant/On-Call Instructor

Turner Job Corps Center-ETR
Albany
06.2011 - 03.2017
  • Ensured compliance with company procurement policies through diligent oversight of activities.
  • Created purchase orders and ordered supplies via email, fax, or online.
  • Managed department budget and monitored supply levels to optimize resource allocation.
  • Obtained purchased items by processing orders to suppliers and tracking expedited shipments.
  • Documented student attendance and behavior to maintain accurate records.
  • Substituted for Certified Nursing, Certified Medical Assisting, Business Technology, and Medical Office Support Instructors as needed.

Receptionist

Annie Edwards-Howard, DDS
Albany
10.2009 - 08.2010
  • Utilized dental practice management software to schedule and confirm appointments efficiently.
  • Maintained patient records with strict adherence to confidentiality standards.
  • Collected and verified patient information, including insurance details, with precision.
  • Managed billing inquiries and processed payments professionally and accurately.
  • Answered phone calls promptly, directing inquiries to appropriate staff members.
  • Provided administrative support by typing letters, filing documents, and managing scanning tasks.
  • Updated client information regularly to ensure accurate account maintenance.
  • Processed payments and adjusted accounts to reflect balance changes.

Education

Some College (No Degree) - Psychology

Albany State University
Albany, GA
05-2027

Skills

  • Data entry and administration
  • Customer service and support
  • Records security and confidentiality
  • Team collaboration and training
  • Time management and problem resolution
  • Attention to detail
  • Microsoft Word proficiency
  • Document preparation and reporting
  • Mail handling and file management
  • Data management and processing
  • Adaptability and flexibility

References

References available upon request.

Timeline

Data Entry Clerk/Customer Service Representative

Sunnyland Farms
08.2021 - Current

Data Entry Clerk

Kelly Temporary Services-Sunnyland Farms
10.2020 - 08.2021

Clerk, Counseling Department

Turner Job Corps Center-MTC
04.2017 - 03.2020

Purchasing Assistant/On-Call Instructor

Turner Job Corps Center-ETR
06.2011 - 03.2017

Receptionist

Annie Edwards-Howard, DDS
10.2009 - 08.2010

Some College (No Degree) - Psychology

Albany State University

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Tia Gordon