Tia Jones
Duluth
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Administrative Support and working in structured environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Certified Nursing Assistant (CNA)
Georgia
01.2023 - Current
- Completed full clinical certification in patient care, hygiene assistance, mobility support, and vital sign documentation – graduated as class Salutatorian.
- Trained in HIPAA compliance, infection control, and basic clinical protocols across long-term care environments.
- Communicated patient observations clearly and accurately to nursing staff, maintaining documentation standards under time pressure.
- Built trust with vulnerable individuals through consistent, compassionate, and professional care.
- Salutatorian — CNA Program 2023
- Excellence Award — CNA Program 2023
Healthcare Support Specialist
Cotiviti
Remote
01.2021 - 2021
- Contacted 20+ medical offices remotely per day to verify patient details and insurance information – maintaining accuracy in HIPAA-compliant documentation systems.
- Achieved high-volume productivity metrics in a structured remote environment, managing a consistent call and data entry workload of 20 calls per day.
- Navigated complex insurance and medical office workflows with professionalism, representing the company in sensitive healthcare conversations.
Waitress / Server
Local Restaurant
Georgia
01.2015 - 01.2019
- Delivered fast, accurate service in high-traffic dining environments – managing orders, resolving complaints, and supporting team flow simultaneously.
- Maintained composure under pressure while multitasking across a full section during peak hours.
- Completed 20+ Customer Tickets per day in a high volume work environment with Overall satisfaction.
Administrative Support — Independent Contractor
Self-Employed
Remote
01.2017 - 2017
- Provided remote administrative support to a travel agent and property inspector – managing scheduling, trip research, email management, and deadline tracking.
- Formatted client-facing reports and maintained organized records with minimal supervision.
- Demonstrated ability to work independently and deliver reliably without direct oversight.
Retail Associate
Kohl's
Gainesville, GA
01.2017 - 2017
- Supported front-end customer service during peak holiday season – managing returns, floor organization, and fitting room flow under high-pressure conditions.
- Maintained composure and team coordination during the highest-traffic retail period of the year.
- Completed over 50 customer interactions per day.
Customer Service Cashier
Grocery Store
Sugar Hill, GA
01.2016 - 2016
- Operated POS system, processed payments, and assisted customers with consistent, polite service during high foot traffic periods.
- Maintained accurate cash handling and store presentation with minimal errors.
- Completed 60+ customer interactions per day in a high volume work environment.
Education
Certified Nursing Assistance - Nursing
Hillendale Medical Training
Georgia01-2023
Medical Billing & Coding - Medical Billing & Coding
Ashworth College
Peachtree Corners, GA01-2021
High School Diploma -
Lanier High School
Sugar HillSkills
- Customer Support (Phone/Chat/Email)
- HIPAA Compliance
- Medical & Insurance Knowledge
- Appointment Scheduling
- Calendar Management
- Data Entry & Recordkeeping
- Microsoft Office / Google Docs
- Remote Administrative Support
- Patient Communication
- Empathy & De-escalation
- High-Volume Environments
- Independent Work Ethic
Certification
Certified Nursing Assistant (CNA) 2023 – PRESENT
STATE CERTIFIED · GEORGIA
Medical Billing & Coding 2021 – Ashworth College · GEORGIA
Languages
English
Timeline
Certified Nursing Assistant
Certified Nursing Assistant (CNA)
01.2023 - Current
Healthcare Support Specialist
Cotiviti
01.2021 - 2021
Administrative Support — Independent Contractor
Self-Employed
01.2017 - 2017
Retail Associate
Kohl's
01.2017 - 2017
Customer Service Cashier
Grocery Store
01.2016 - 2016
Waitress / Server
Local Restaurant
01.2015 - 01.2019
Certified Nursing Assistance - Nursing
Hillendale Medical Training
Medical Billing & Coding - Medical Billing & Coding
Ashworth College
High School Diploma -
Lanier High School
Availability
Monday-Friday
7AM-2PM
7PM-2AM
Awards
Salutatorian — CNA Program 2023, Excellence Award — CNA Program 2023