Tia Thomas Coe
Rincon
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
17
17
years of professional experience
Work History
Corporate/ Government Card Service Representative
US Bank
09.2021 - 08.2023
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Scheduled appointment to resolve more complex issues.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Billing Specialist
Billing Solutions LLC
11.2008 - 04.2012
- Accurately and efficiently generated billing to capture revenue related to physician's services with such revenue offsetting physicians' practice expenses
- Processed claims of denial from medicaid, medicare, and private insurance
- Maintained timely, effective follow-up on delinquent insurance accounts to reduce dollars outstanding from insurance companies
Bank Teller
Wachovia/Wells Fargo
02.2007 - 10.2008
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks, money orders and travelers checks into bank log for accuracy.
- Processed large cash intake station for bank business customers with consistence accuracy and speed.
Education
High School Diploma -
Effingham County High
Springfield, GA05.2005
Medical billing/Coding Certificate -
Savannah Technical College
03.2025
Skills
- 10 key hand
- Punctual
- Cash handling
- Microsoft Teams
- Organized
- Accurate
- Professional
- Cross selling experience
Timeline
Corporate/ Government Card Service Representative
US Bank
09.2021 - 08.2023
Billing Specialist
Billing Solutions LLC
11.2008 - 04.2012
Bank Teller
Wachovia/Wells Fargo
02.2007 - 10.2008
Medical billing/Coding Certificate -
Savannah Technical College
High School Diploma -
Effingham County High
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