Tia Thornton
678 Utoy Cir SW
Summary
Dynamic hospitality professional with extensive experience at Applebee's Grill + Bar, excelling in guest relations and food safety. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking. Recognized for training staff and maintaining high operational standards, contributing to a positive dining experience in fast-paced environments.
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Applebee's Grill + Bar
3690 Cascade Rd
02.2026 - Current
- Trained new employees on operational procedures and best practices.
- Monitored inventory levels, assisting in stock management and ordering processes.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Hospitality Worker
Zokalo Tacos & Cantina
5058 Old National Hwy
06.2025 - 12.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food preparation, ensuring adherence to safety and sanitation standards.
- Supported team during peak hours, maintaining efficiency and timely service delivery.
- Collaborated with staff to improve workflow and enhance guest experience.
- Resolved customer concerns promptly, fostering positive dining experiences.
- Contributed to daily cleanliness and organization of dining areas and kitchen spaces.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Shift Leader
Wendys Restaurant
1170 Perimeter Center W
02.2023 - 01.2024
- Supervised team members to ensure compliance with operational standards and customer service excellence.
- Trained new staff on menu items, operational procedures, and safety protocols.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels and placed orders to maintain stock availability.
- Addressed customer concerns promptly to enhance satisfaction and loyalty.
- Assisted in developing promotional strategies that increased sales during peak hours.
- Conducted regular quality checks on food preparation to uphold safety standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
GED -
Brandon High School
Brandon, MSSkills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Upselling strategies
- Guest relations
- Food safety
- Prep work
- Item recommendation
- Customer service
- Time management
- Problem-solving
- Multitasking
- Hospitality services
- Problem-solving skills
- Excellent communication
Timeline
Hospitality Worker
Applebee's Grill + Bar
02.2026 - Current
Hospitality Worker
Zokalo Tacos & Cantina
06.2025 - 12.2025
Shift Leader
Wendys Restaurant
02.2023 - 01.2024
GED -
Brandon High School