Tiaisha Steward
Atlanta
Summary
Dedicated and results-driven customer service professional with over 10 years of experience in high-volume support environments. Known for delivering timely and effective solutions, maintaining high levels of customer satisfaction, and collaborating across departments to resolve issues. Strong communicator with a proven track record in technical support, dispatch operations, and retail sales.
Overview
16
16
years of professional experience
Work History
Tier III Customer Support Specialist
FanDuel
Atlanta
08.2024 - Current
- Provided multi-channel support (chat, email, phone) through enterprise CRM systems, consistently resolving a high volume of customer inquiries, For TVG and Sportsbook.
- Ranked high for service quality, issue resolution, and compliance adherence.
- Executed secure customer identity verification and technical troubleshooting in accordance with regulatory and privacy standards.
- Maintained comprehensive, audit-ready documentation on all customer interactions; regularly surpassed internal quality assurance goals by 10%.
Client Services Manager
Majesty Hair Boutique
Atlanta
01.2017 - 12.2022
- Delivered exceptional customer support by responding to product and service inquiries via phone and in-store.
- Tracked and managed customer orders, ensuring accurate processing and timely delivery.
- Handled service issues promptly, maintaining a high customer satisfaction rate.
- Built lasting relationships with clients through professionalism and product knowledge.
Customer Account Support Representative
Tyco Integrated Security
Aurora
07.2010 - 08.2016
- Provided technical and account support via phone and email, including troubleshooting and product resolution.
- Managed sensitive alarm dispatch operations; contacted emergency services (police, fire, EMS) according to SOP protocols.
- Updated customer accounts with new contact information, preferences, and requests.
- Collaborated cross-functionally to address complex account issues quickly and efficiently.
- Maintained professionalism under pressure in a high-security, time-sensitive environment.
Retail Sales Associate
Old Navy (Gap Inc.)
Aurora
11.2009 - 11.2010
- Supported day-to-day retail operations, including cashiering, merchandising, and customer engagement.
- Enhanced sales performance by upselling products and delivering exceptional customer service, leading to a 15% increase in repeat business.
Education
High School Diploma -
East High School
Aurora, COSkills
- Customer Support & Issue Resolution
- Technical Troubleshooting
- Emergency Dispatch Protocols
- Order Management
- Microsoft Office (Word, Excel)
- Windows OS
- Cross-Team Collaboration
- Communication & Relationship Building
Awards
Exceptional Quality Assurance, 04/01/15, Tyco Integrated Security
Timeline
Tier III Customer Support Specialist
FanDuel
08.2024 - Current
Client Services Manager
Majesty Hair Boutique
01.2017 - 12.2022
Customer Account Support Representative
Tyco Integrated Security
07.2010 - 08.2016
Retail Sales Associate
Old Navy (Gap Inc.)
11.2009 - 11.2010
High School Diploma -
East High School