Tiana Beasley
Atlanta
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
School Secretary
City of Hammond
11.2024 - Current
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Ensured compliance with local regulations by maintaining accurate attendance records for students and staff members alike.
Customer Service Representative
Delta Airlines Global Services
09.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Amazon
04.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate Of General Studies -
Atlanta Metropolitan State College
Atlanta, GASkills
- Document preparation
- Strong organization
- Written communication
- Scheduling appointments
- File maintenance
- Attendance tracking
- Student recordkeeping
Timeline
School Secretary
City of Hammond
11.2024 - Current
Customer Service Representative
Delta Airlines Global Services
09.2021 - 10.2024
Customer Service Representative
Amazon
04.2020 - 08.2021
Associate Of General Studies -
Atlanta Metropolitan State College
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