Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Jones

McDonough

Summary

Financial services professional with over 6 years of experience in loan sales, consumer lending, and branch operations. Skilled in loan origination, credit analysis, vehicle appraisals, insurance claim processing, and contract closing. Strong background in TILA (Truth in Lending Act) compliance, dispute resolution, collections, and risk management. Experienced in B2B and online marketing to drive customer acquisition and branch growth. Proven ability to balance sales performance with fraud prevention, customer satisfaction, and regulatory requirements. Seeking to contribute expertise as a Loan Sales Representative with Allstate.

Overview

2026
2026
years of professional experience

Work History

Loan Sales Representative

1st Franklin Financial
2024 - Current
  • Originated and closed personal and auto loans while ensuring compliance with TILA (Truth in Lending Act) and state regulations.
  • Appraised vehicles for collateral value and processed liens on titles.
  • Processed and signed documentation for insurance claims, loan contracts, and legal filings.
  • Managed delinquent accounts including repossessions, garnishments, charge-offs, and dispute resolutions.
  • Sold and informed customers on auto, personal property, life, and disability insurance policies.
  • Handled ~70 outbound and 120 inbound calls daily to meet sales and service objectives.
  • Implemented B2B outreach and online marketing strategies that increased branch loan growth.
  • Prevented fraud by following strict compliance procedures and state regulations.

Loan Sales Representative

Kinsmith Finance
01.2022 - 2024
  • Conducted vehicle appraisals to determine loan value and collateral eligibility.
  • Processed, signed, and filed insurance claims and legal documentation for lawsuits, repossessions, and garnishments.
  • Closed contracts in compliance with TILA and MLA, ensuring proper customer disclosures.
  • Resolved delinquent accounts through dispute resolution and payment arrangements.
  • Increased loan sales through local B2B partnerships and online marketing initiatives.
  • Exceeded sales goals while strengthening customer relationships and retention.

Assistant Manager

TitleMax
2018 - 01.2022
  • Assisted with loan origination, underwriting, and branch compliance with TILA disclosures.
  • Appraised vehicles for title-secured loans and processed liens.
  • Supported contract closings, insurance documentation, and repossession processing.
  • Implemented branch marketing campaigns (B2B and digital) to increase lead generation.
  • Boosted loan originations and improved branch performance by maintaining customer loyalty and upselling insurance products.

Operations Manager

UPS
01.2018 - 2018
  • Directed day-to-day logistics operations and supervised employees.
  • Enhanced workflow efficiency by redesigning processes and reducing operational errors.
  • Coached, trained, and developed employees to improve performance and customer service outcomes.

Education

Master of Business Administration (MBA) - undefined

Grand Canyon University
Phoenix, AZ

Bachelor of Science - Human Resources Management

Florida International University
Miami, FL

Skills

  • Loan Origination, Underwriting & Vehicle Appraisals
  • Insurance Sales & Claims Processing
  • Truth in Lending Act (TILA) Compliance
  • B2B Marketing & Online Marketing Strategies
  • Contract Closing & Legal Documentation
  • Repossession, Garnishments & Charge-Off Management
  • Fraud Prevention & Risk Management
  • Customer Relationship Management & Dispute Resolution
  • High-Volume Call Handling (Inbound & Outbound)
  • Leadership, Training & Team Development

Timeline

Loan Sales Representative

Kinsmith Finance
01.2022 - 2024

Operations Manager

UPS
01.2018 - 2018

Master of Business Administration (MBA) - undefined

Grand Canyon University

Bachelor of Science - Human Resources Management

Florida International University

Loan Sales Representative

1st Franklin Financial
2024 - Current

Assistant Manager

TitleMax
2018 - 01.2022

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Tiana Jones