Tiana Massey
Atlanta
Summary
Dynamic professional with extensive experience at the Internal Revenue Service, excelling in onboarding and training. Proven track record in enhancing processes, achieving a reduction in onboarding stats to under 10%. Strong communicator and mentor, skilled in curriculum development and proficient in HR systems, fostering team growth and efficiency.
Overview
11
11
years of professional experience
Work History
Instructor/Orientation Specialist
Internal Revenue Service-Federal Government
06.2024 - Current
- Lead the delivery of comprehensive orientation content to new employees using a blend of in-person and virtual instruction (Benefits, Payroll, Time Keeping, Retirement, Policies and Procedures)
- Communicates factual and procedural information clearly, orally, and in writing daily for upcoming onboarding events. By utilizing automated information systems (ex: HR Connect, USA Staffing, SharePoint, OneNote, Onboarding Dashboard) to research and apply policies, regulations, laws, and guidance.
- Deliver presentations via PowerPoint by conducting training and presenting information on recruitment and placement regulations, laws, and OPM guidance.
- Initiate ways to improve production, work processes and/or to increase the quality of the work directed. Decreased onboarding stats from 40% of the BODS to less than 10% of the HCO Onboarding Staff takeover.
- Coordinate and lead discussions with stakeholders regarding onboarding strategies, improvements and new hire data.
Lead Tax Examiner
Internal Revenue Service-Federal Government
11.2020 - 06.2024
- Provided constructive feedback on colleagues'' work monthly, helping improve overall quality of examinations conducted by the team.
- Increased accuracy of tax calculations by applying advanced knowledge of federal, state, and local tax laws.
- Assisted management with periodic evaluations of team operations, recommending process improvements that led to increased efficiency and accuracy.
- Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
- Mentored new hires as they acclimated to their roles within the team, fostering a supportive work environment conducive to growth and learning.
Human Resources Specialist
Rep Network
01.2014 - 11.2020
- Facilitated interview panels involving multiple stakeholders in order to ensure a holistic evaluation of potential candidates.
- Expanded candidate pool by utilizing various sourcing techniques such as job boards, social media, and networking events.
- Improved employee retention rates through effective onboarding and orientation programs.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Developed and implemented onboarding and orientation programs for new employees.
- Mentored team members in maintaining current knowledge and adhering to best practices in process design and solution implementation during training programs and client support engagements.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH12-2026
Associate of Arts - Business Administration
American InterContinental University
Atlanta, GA01-2007
Skills
- Strong communication skills
- Effective public speaking
- Virtual/ Classroom instruction
- Curriculum Development
- HR policies and procedures
- Onboarding processes
- Team management
- Proficient in USA Staffing, HR Connect and Sharepoint
- Critical thinking
Timeline
Instructor/Orientation Specialist
Internal Revenue Service-Federal Government
06.2024 - Current
Lead Tax Examiner
Internal Revenue Service-Federal Government
11.2020 - 06.2024
Human Resources Specialist
Rep Network
01.2014 - 11.2020
Bachelor of Arts - Business Administration
Southern New Hampshire University
Associate of Arts - Business Administration
American InterContinental University
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