Tiana Smith
Tucker
Summary
Healthcare Project Coordinator with over ten years experience supporting operational and administrative initiatives within regulated healthcare environments. Extensive background in prior authorizations, insurance claims processing, referrals, eligibility verification, and payer communications. Proven ability to coordinate timelines, manage cross-functional stakeholders, track deliverables, and support process improvements aligned with health insurance and compliance requirements. Adept at remote collab oration and supporting projects from planning through execution while ensuring accuracy, quality, and on -time delivery.
Overview
10
10
years of professional experience
Work History
Project Manager
Dermatology Associates of Georgia
Atlanta
05.2019 - Current
- Assisted leadership with process improvements to increase efficiency, reduce claim denials, and improve turnaround times.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Ensured documentation accuracy and compliance with HIPAA, payer policies, and internal quality standards.
- Monitored workflow performance, identified risks or bottlenecks, and supported corrective actions
Licensed Managing Esthetician
Spavia Day Spa
Chamblee
11.2023 - 10.2025
- Managed inventory levels of products and supplies to ensure availability for treatments.
- Collaborated with spa team to create promotional packages enhancing customer experience.
- Tracked sales data for monthly reports on revenue generated from services provided.
- Managed staff schedules, including hiring, training, scheduling, and performance evaluations.
Registrar (Remote)
HCA Healthcare
Ocala
10.2022 - 11.2024
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Collaborated with IT teams to enhance electronic health record systems usability.
- Resolved patient inquiries regarding billing and registration issues efficiently.
- Assisted patients in completing necessary forms for admissions and services.
Assistant to the Director of Operations
Dermatology Associates of Atlanta
Atlanta
12.2015 - 02.2018
- Organized staff meetings and prepared agendas to facilitate communication.
- Maintained inventory of medical supplies and coordinated orders with vendors.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals.
Education
Licensed Esthetician - Esthetician
Atlanta School of Massage
Dunwoody, GA06-2022
Bachelor of Science - Health Administration (Concentration Management)
University of Phoenix
Tempe, AZ06-2016
Associate of Science - Science
Oakland Community College
Bloomfield Hills, MI06-2000
Certified Medical Assistant - Certified Medical Assistant
Lawton Medical School
Southfield, MI07-1996
Skills
- Healthcare Project Cooridination
- HIPAA compliance
- Quality assurance
- Process improvement
- Risk management
- Prior Authorizations
- Claims and Processing and Resolution
- Inventory control
- Project planning and development
- Effective communication
- Time management
Timeline
Licensed Managing Esthetician
Spavia Day Spa
11.2023 - 10.2025
Registrar (Remote)
HCA Healthcare
10.2022 - 11.2024
Project Manager
Dermatology Associates of Georgia
05.2019 - Current
Assistant to the Director of Operations
Dermatology Associates of Atlanta
12.2015 - 02.2018
Licensed Esthetician - Esthetician
Atlanta School of Massage
Bachelor of Science - Health Administration (Concentration Management)
University of Phoenix
Associate of Science - Science
Oakland Community College
Certified Medical Assistant - Certified Medical Assistant
Lawton Medical School