Tia'Neisha Nall
Lithonia
Summary
Dynamic Customer Care Professional with a proven track record at Assurant, excelling in problem-solving and relationship building. Recognized for enhancing service delivery through process improvements and effective teamwork. Demonstrated reliability and calmness under pressure, fostering a positive environment while managing high-stress situations and optimizing operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Care Professional
Assurant
03.2024 - Current
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Conducted proactive outreach to customers with outstanding issues, working diligently to resolve their concerns in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Contributed to process improvement initiatives within the department, identifying opportunities for increased efficiency or enhanced service delivery methods.
- Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
Hub Supervisor
UPS
01.2013 - 04.2023
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Utilized data-driven decision-making tools to identify opportunities for optimization within the hub operations, implementing necessary changes effectively.
- Coordinated with upper management on strategic planning initiatives aimed at enhancing operational excellence.
- Boosted productivity by ensuring timely delivery of packages and optimizing route planning.
- Collaborated with cross-functional teams to achieve company-wide objectives and improve overall performance.
- Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
- Reduced employee turnover through effective communication, training, and team-building initiatives.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Education
No Degree - Business Mangement
Thomas Edison State University
Trenton, NJ05-2026
Skills
- Punctuality and reliability
- Data management
- Teamwork
- Inbound call answering
- Problem-solving skills
- Attention to detail
- Time management
- Calm and professional under pressure
- Reliability
- Active listening
- Decision-making
- Relationship building
Accomplishments
- Supervised team of 20+ staff members.
Timeline
Customer Care Professional
Assurant
03.2024 - Current
Hub Supervisor
UPS
01.2013 - 04.2023
No Degree - Business Mangement
Thomas Edison State University
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