TiAnna Daniel
Lithonia
Summary
Motivated team player with a strong background in delivering exceptional customer service. Demonstrated ability to maintain composure and professionalism in high-stress situations, resolving customer complaints swiftly and efficiently. Exceptional communication, organizational, and multitasking skills. Committed to delivering the highest quality service and fostering a positive customer experience.
Overview
8
8
years of professional experience
Work History
Team Lead
FedEx Office
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Member
FedEx Office
07.2023 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Team Lead
Shake Shack
07.2022 - 01.2023
- Assisted in the recruitment and onboarding of new team members
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Delegated tasks to team members according to project requirements and employee strengths
- Notified customers and employees of company promotions and limited-time offers
- Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance
- Notified supervisors of overarching customer and team member concerns
- Conducted performance reviews to measure employee growth and skills
Fulfillment Associate
Mom's Meals, a PurFoods Company
10.2021 - 04.2022
- Followed safety protocols to protect merchandise from damage
- Pulled merchandise for loading onto delivery trucks or restocking inventory on shelves
- Assisted in maintaining clean and organized department
- Collaborated with leadership to develop new strategies to improve fulfillment processes
- Organized boxes or bags and palletized orders based on identified carrier method
- Obtained merchandise from bins and shelves
- Packed customer purchases in bags and cartons
Processing Teller
GardaWorld
06.2021 - 09.2021
- Monitored status of loans and accounts to ensure that payments were up to date
- Accessed computerized financial information to answer general questions and give details on specific accounts
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence
- Classified, recorded and summarized numerical and financial data to compile and keep financial records, using journals, and ledgers and computers
- Matched order forms with invoices and recorded necessary information
Fulfillment Associate
Amazon
10.2020 - 04.2021
- Collaborated with leadership to develop new strategies to improve fulfillment processes
- Utilized data entry software to enter orders and maintain customer records
- Followed safety protocols to protect merchandise from damage
- Filled orders using Pick to Light picking system and RF picking
- Assisted in maintaining clean and organized department
- Prepared boxes, invoices and inserter for order fulfillment lines
- Wrapped and moved pallets to designated carrier areas with pallet jack
- Followed company policies and procedures to drive safety of associates and customers
- Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
Associate
Panera Bread
02.2019 - 08.2020
- Greeted and seated customers
- Carried food, dishes, trays, and silverware from kitchens and supply departments to serving counters
- Set tables with clean linens, condiments, and other supplies
- Stocked cabinets or serving areas with condiments and refilled condiment containers
- Filled beverage and ice dispensers
- Used thorough knowledge of menu, restaurant options and ingredients to answer customer questions
- Resolved customer complaints and issues by liaising between kitchen staff and patrons
- Wiped down and sanitized seats, tables and common surfaces, complying with health regulations
- Prepared tables for opening by refilling condiment containers and setting clean dishes and silverware
- Took orders from patrons and offered substitutions or removal of ingredients from dishes upon request
- Served ice water, coffee, rolls, and butter to patrons
- Served food to customers when waiters and waitresses needed assistance
Teller
Delta Community Credit Union
07.2017 - 07.2018
- Greeted customers with professionalism and friendly and courteous demeanor
- Assisted management in bank opening and closing procedures
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Guided customers in selecting appropriate financial products for individual needs
- Prepared and verified cashier's checks
- Monitored data and security systems to reduce risk and report irregularities
- Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips
- Carried out special services for customers, such as ordering bank cards and checks
- Issued and redeemed money orders, traveler's checks and savings bonds
Education
Associate - Accounting
Atlanta Technical College
Atlanta, GA01.2021
High School Diploma -
North Atlanta High School
Atlanta, GA05.2018
Skills
- Cash Handling
- Bank Teller
- Cashier Customer Service
- Customer Service
- Accounting
- Guest Services
- Front Desk
- Inventory control
- Serving
- Food safety
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer Focus & Orientation, Proficient, 02/01/20
- Scheduling, Familiar, 07/01/19
Timeline
Team Lead
FedEx Office
07.2024 - Current
Team Member
FedEx Office
07.2023 - 07.2024
Team Lead
Shake Shack
07.2022 - 01.2023
Fulfillment Associate
Mom's Meals, a PurFoods Company
10.2021 - 04.2022
Processing Teller
GardaWorld
06.2021 - 09.2021
Fulfillment Associate
Amazon
10.2020 - 04.2021
Associate
Panera Bread
02.2019 - 08.2020
Teller
Delta Community Credit Union
07.2017 - 07.2018
High School Diploma -
North Atlanta High School
Associate - Accounting
Atlanta Technical College
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