Tiara Hughes
Dallas
Summary
Dedicated Customer Service Specialist with a documented history of exceeding customer and patron expectations. Possesses specialized skills in conflict resolution, communication, and time management. Expert at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Membership Services Representative
AAA Auto Club Group
Dallas
11.2024 - Current
- Assisted members with inquiries regarding services and benefits.
- Processed membership applications and renewals efficiently.
- Implemented strategies to improve customer satisfaction ratings from members regarding our services.
- Educated members about AAA's travel, insurance, and roadside assistance services.
- Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Service Associate
Intuit
Dallas
01.2024 - 10.2024
- Provided outstanding service to new and long-standing clients by asking probing questions to determine issue(s) and a resolution.
- Escalated unresolved issues to the appropriate department or manager for resolution.
- Assisted with questions and concerns related to tax return issues, software issues, profile issues and more.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Provided technical support over the phone and via email.
- Navigated between multiple screens and complex data entry applications.
Inbound Sales Representative
Comcast
Hiram
06.2021 - 12.2023
- Handled inbound phone calls promptly and courteously.
- Achieved and exceeded sale(s) targets while interacting with new and existing customers.
- Offered assistance for non sales related calls to the best of ability and seek to transition it to a sale.
- Navigated between multiple screens, databases and complex data entry applications to accurately and quickly capture required information.
- Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
- Utilized advanced diagnostic tools for resolving complex technical issues related to internet connections.
- Answered customer inquiries and asked probing questions to provide accurate information regarding products and services.
Customer Service Representative
Georgia Natural Gas
Hiram
03.2018 - 05.2021
- Processed service order requests such as turn-ons, turn-offs, re-connections, and meter set requests.
- Scheduled, re-scheduled and canceled appointments per customer request.
- Analyzed customer credit status and quoted amount due, as needed.
- Assisted with payments, payment arrangements and new and existing service plans.
- Investigated and resolved high bill concerns.
- Coordinated work requests with appropriate departments and service centers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
GED -
Cobb County Adult Education Center
Smyrna, GASkills
- Critical Thinking
- Active Listening
- Technical Support
- Interpersonal Communication
- Software Troubleshooting
- Multi- Tasking
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Call Management
- Consultative Sales
- Customer Service
- Computer Proficiency
Timeline
Membership Services Representative
AAA Auto Club Group
11.2024 - Current
Customer Service Associate
Intuit
01.2024 - 10.2024
Inbound Sales Representative
Comcast
06.2021 - 12.2023
Customer Service Representative
Georgia Natural Gas
03.2018 - 05.2021
GED -
Cobb County Adult Education Center