Tiara Roberts
Atlanta
Summary
Highly skilled customer service expert with a talent for identifying customer needs and delivering effective solutions. Committed to providing high-quality customer care and creating positive experiences. Demonstrates exceptional professionalism, remains composed under pressure, and has a motivated and energetic nature that drives success.
Overview
17
17
years of professional experience
Work History
Benefits Verification Specialist
Aston Carter
03.2023 - 12.2024
- Provided temporary administrative and operational support for Ashton Carter.
- Working with Labcorp.
- Speaking with customers, data entry, and viewing accounts for medication benefits.
- Responsible for updating patients' records.
Patient Service Specialist
Spectraforce Technologies/AmerisourceBergen
09.2022 - 03.2023
- Served as a temporary employee under Spectraforce Technologies collaborating with Labcorp.
- Responsible for updating patients' records
- Responsible for coordinating with internal and external service providers to ensure services are performed in accordance with program policy, and within expected service level agreements (SLA).
- Responsible for sending emails and making sure patients experience no delays with Dupixent medication.
- Established as a regional expert regarding payer trends and reports any reimbursement trends or delays to the management team (e.g.)
- Billing denials, claim denials, pricing errors, payments, etc.
- Provided exceptional customer service to internal and external customers; resolved any customer requests in a timely and accurate manner; escalated complaints accordingly.
- Performed related duties as assigned, which could include well-defined services generally performed by other program representatives (e.g.).
- Benefit verifications and PAP determinations.
Account Manager
Class Valuation
06.2021 - 09.2022
- Reviewed the daily routine tasks involved with addressing the customers' needs and concerns, and also handling any irate customers.
- Assisted customers in maintaining their account activities and appraisals for loans.
- Responsible for contacting the clients and making sure everything is set up before the appraisal happens.
- Responsible for ensuring that everyone on the team worked smoothly, and also deciding on the breaks for the employees during their shifts.
Service Administrator
AT&T Technicians
11.2018 - 06.2021
- Worked as an assistant to AT&T technicians, answered emails, calls, and asked open-ended questions to determine how to be of assistance.
- Updated the customer service database regularly to reflect new information, including address changes and contact details.
- I contacted the customer service manager for critical issues needing immediate attention.
- Distributed company correspondence, including memos and updates, to reinforce and apprise departments and divisions of corporate objectives and developments.
Call Center Representative
AMS Locksmith
09.2016 - 11.2018
- Assisted customers in getting into cars by fixing their locks.
- Assisted customers with anything they needed when they called in.
- I worked as an inbound call center agent and focused on parameters such as exceeding call speed, accuracy, and volume benchmarks on a consistent basis.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
Receptionist/Marketing
Pro Graphics
04.2014 - 09.2016
- Screened visitors to confirm identification credentials and purpose of visit.
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff, and leaders.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
- I made travel arrangements and gathered documents for management, executive staff meetings, and trips.
- Helped organize creative assets, including the copywriting text for digital use, and preparing videos for social media distribution.
- Answered emails and social media messages according to prescribed policies.
Underwriter
SunTrust
02.2008 - 04.2014
- Evaluated clients' creditworthiness, repayment ability, and lending risk to determine whether a loan should be granted or not.
- Reviewed individuals working in investment banking, buying company bonds, and selling them to third parties for profit.
- Worked with colleagues to review and accept or deny new and renewal business.
Education
High School Diploma -
Duluth High School
Duluth, GA06.2007
Skills
- Pricing
- Customer service
- Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Benefits Verification Specialist
Aston Carter
03.2023 - 12.2024
Patient Service Specialist
Spectraforce Technologies/AmerisourceBergen
09.2022 - 03.2023
Account Manager
Class Valuation
06.2021 - 09.2022
Service Administrator
AT&T Technicians
11.2018 - 06.2021
Call Center Representative
AMS Locksmith
09.2016 - 11.2018
Receptionist/Marketing
Pro Graphics
04.2014 - 09.2016
Underwriter
SunTrust
02.2008 - 04.2014
High School Diploma -
Duluth High School
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