Highly skilled customer service expert with a talent for identifying customer needs and delivering effective solutions. Committed to providing high-quality customer care and creating positive experiences. Demonstrates exceptional professionalism, remains composed under pressure, and has a motivated and energetic nature that drives success.
Overview
17
17
years of professional experience
Work History
Benefits Verification Specialist
Aston Carter
03.2023 - 12.2024
Provided temporary administrative and operational support for Ashton Carter.
Working with Labcorp.
Speaking with customers, data entry, and viewing accounts for medication benefits.
Responsible for updating patients' records.
Patient Service Specialist
Spectraforce Technologies/AmerisourceBergen
09.2022 - 03.2023
Served as a temporary employee under Spectraforce Technologies collaborating with Labcorp.
Responsible for updating patients' records
Responsible for coordinating with internal and external service providers to ensure services are performed in accordance with program policy, and within expected service level agreements (SLA).
Responsible for sending emails and making sure patients experience no delays with Dupixent medication.
Established as a regional expert regarding payer trends and reports any reimbursement trends or delays to the management team (e.g.)
Billing denials, claim denials, pricing errors, payments, etc.
Provided exceptional customer service to internal and external customers; resolved any customer requests in a timely and accurate manner; escalated complaints accordingly.
Performed related duties as assigned, which could include well-defined services generally performed by other program representatives (e.g.).
Benefit verifications and PAP determinations.
Account Manager
Class Valuation
06.2021 - 09.2022
Reviewed the daily routine tasks involved with addressing the customers' needs and concerns, and also handling any irate customers.
Assisted customers in maintaining their account activities and appraisals for loans.
Responsible for contacting the clients and making sure everything is set up before the appraisal happens.
Responsible for ensuring that everyone on the team worked smoothly, and also deciding on the breaks for the employees during their shifts.
Service Administrator
AT&T Technicians
11.2018 - 06.2021
Worked as an assistant to AT&T technicians, answered emails, calls, and asked open-ended questions to determine how to be of assistance.
Updated the customer service database regularly to reflect new information, including address changes and contact details.
I contacted the customer service manager for critical issues needing immediate attention.
Distributed company correspondence, including memos and updates, to reinforce and apprise departments and divisions of corporate objectives and developments.
Call Center Representative
AMS Locksmith
09.2016 - 11.2018
Assisted customers in getting into cars by fixing their locks.
Assisted customers with anything they needed when they called in.
I worked as an inbound call center agent and focused on parameters such as exceeding call speed, accuracy, and volume benchmarks on a consistent basis.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Asked probing questions to determine service needs, and accurately input information into electronic systems.
Receptionist/Marketing
Pro Graphics
04.2014 - 09.2016
Screened visitors to confirm identification credentials and purpose of visit.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff, and leaders.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
I made travel arrangements and gathered documents for management, executive staff meetings, and trips.
Helped organize creative assets, including the copywriting text for digital use, and preparing videos for social media distribution.
Answered emails and social media messages according to prescribed policies.
Underwriter
SunTrust
02.2008 - 04.2014
Evaluated clients' creditworthiness, repayment ability, and lending risk to determine whether a loan should be granted or not.
Reviewed individuals working in investment banking, buying company bonds, and selling them to third parties for profit.
Worked with colleagues to review and accept or deny new and renewal business.
Education
High School Diploma -
Duluth High School
Duluth, GA
06.2007
Skills
Pricing
Customer service
Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Benefits Verification Specialist
Aston Carter
03.2023 - 12.2024
Patient Service Specialist
Spectraforce Technologies/AmerisourceBergen
09.2022 - 03.2023
Account Manager
Class Valuation
06.2021 - 09.2022
Service Administrator
AT&T Technicians
11.2018 - 06.2021
Call Center Representative
AMS Locksmith
09.2016 - 11.2018
Receptionist/Marketing
Pro Graphics
04.2014 - 09.2016
Underwriter
SunTrust
02.2008 - 04.2014
High School Diploma -
Duluth High School
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