Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tiara Roberts

Atlanta

Summary

Highly skilled customer service expert with a talent for identifying customer needs and delivering effective solutions. Committed to providing high-quality customer care and creating positive experiences. Demonstrates exceptional professionalism, remains composed under pressure, and has a motivated and energetic nature that drives success.

Overview

17
17
years of professional experience

Work History

Benefits Verification Specialist

Aston Carter
03.2023 - 12.2024
  • Provided temporary administrative and operational support for Ashton Carter.
  • Working with Labcorp.
  • Speaking with customers, data entry, and viewing accounts for medication benefits.
  • Responsible for updating patients' records.

Patient Service Specialist

Spectraforce Technologies/AmerisourceBergen
09.2022 - 03.2023
  • Served as a temporary employee under Spectraforce Technologies collaborating with Labcorp.
  • Responsible for updating patients' records
  • Responsible for coordinating with internal and external service providers to ensure services are performed in accordance with program policy, and within expected service level agreements (SLA).
  • Responsible for sending emails and making sure patients experience no delays with Dupixent medication.
  • Established as a regional expert regarding payer trends and reports any reimbursement trends or delays to the management team (e.g.)
  • Billing denials, claim denials, pricing errors, payments, etc.
  • Provided exceptional customer service to internal and external customers; resolved any customer requests in a timely and accurate manner; escalated complaints accordingly.
  • Performed related duties as assigned, which could include well-defined services generally performed by other program representatives (e.g.).
  • Benefit verifications and PAP determinations.

Account Manager

Class Valuation
06.2021 - 09.2022
  • Reviewed the daily routine tasks involved with addressing the customers' needs and concerns, and also handling any irate customers.
  • Assisted customers in maintaining their account activities and appraisals for loans.
  • Responsible for contacting the clients and making sure everything is set up before the appraisal happens.
  • Responsible for ensuring that everyone on the team worked smoothly, and also deciding on the breaks for the employees during their shifts.

Service Administrator

AT&T Technicians
11.2018 - 06.2021
  • Worked as an assistant to AT&T technicians, answered emails, calls, and asked open-ended questions to determine how to be of assistance.
  • Updated the customer service database regularly to reflect new information, including address changes and contact details.
  • I contacted the customer service manager for critical issues needing immediate attention.
  • Distributed company correspondence, including memos and updates, to reinforce and apprise departments and divisions of corporate objectives and developments.

Call Center Representative

AMS Locksmith
09.2016 - 11.2018
  • Assisted customers in getting into cars by fixing their locks.
  • Assisted customers with anything they needed when they called in.
  • I worked as an inbound call center agent and focused on parameters such as exceeding call speed, accuracy, and volume benchmarks on a consistent basis.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs, and accurately input information into electronic systems.

Receptionist/Marketing

Pro Graphics
04.2014 - 09.2016
  • Screened visitors to confirm identification credentials and purpose of visit.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff, and leaders.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
  • I made travel arrangements and gathered documents for management, executive staff meetings, and trips.
  • Helped organize creative assets, including the copywriting text for digital use, and preparing videos for social media distribution.
  • Answered emails and social media messages according to prescribed policies.

Underwriter

SunTrust
02.2008 - 04.2014
  • Evaluated clients' creditworthiness, repayment ability, and lending risk to determine whether a loan should be granted or not.
  • Reviewed individuals working in investment banking, buying company bonds, and selling them to third parties for profit.
  • Worked with colleagues to review and accept or deny new and renewal business.

Education

High School Diploma -

Duluth High School
Duluth, GA
06.2007

Skills

  • Pricing
  • Customer service
  • Sales

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Benefits Verification Specialist

Aston Carter
03.2023 - 12.2024

Patient Service Specialist

Spectraforce Technologies/AmerisourceBergen
09.2022 - 03.2023

Account Manager

Class Valuation
06.2021 - 09.2022

Service Administrator

AT&T Technicians
11.2018 - 06.2021

Call Center Representative

AMS Locksmith
09.2016 - 11.2018

Receptionist/Marketing

Pro Graphics
04.2014 - 09.2016

Underwriter

SunTrust
02.2008 - 04.2014

High School Diploma -

Duluth High School
Tiara Roberts