TIARA ROLAND
Madison
Summary
Proactive Front Desk Night Auditor and Customer Service Professional with extensive experience in financial transaction accuracy, report generation, and customer engagement. Skilled in handling escalated calls, utilizing CRM tools, and maintaining confidentiality in high-stress environments. Bringing strong problem-solving abilities and a commitment to enhancing client satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Wayfair
11.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
Front Desk Night Auditor
Quality Inn
12.2019 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Navient Solutions
01.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Education
High School Diploma -
Morgan County High School
Madison, GA05.2008
Skills
- Time Management
- Credit and cash payments
- Customer Assistance
- Reliable and Responsible
- Report Generation
- Problem-Solving
- Troubleshooting Network Issues
- Patience and Empathy
Timeline
Customer Service Agent
Wayfair
11.2024 - Current
Customer Service Representative
Navient Solutions
01.2023 - 12.2023
Front Desk Night Auditor
Quality Inn
12.2019 - Current
High School Diploma -
Morgan County High School
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