Tiarra Lane
Savannah
Summary
Systematic Shipping and Receiving Clerk successful at keeping files organized, paperwork updates, and deliveries processed on time. Meets challenging demands and smoothly resolves any difficulties. Highly knowledgeable about client shipment requirements. Speedy Shipping and Receiving Clerk verifies orders, receives materials, and records items leaving facility. Regularly lifts, pushes, and moves up to multiple pounds with ease. Working knowledge of domestic and international shipping via UPS, FedEx, and DHL systems. Detail-oriented, hardworking and focused on keeping warehouse operations smooth and efficient. Highly organized in coordinating paperwork and records to avoid errors and delays. Work well under pressure to handle high-volume traffic.
Diligent customer service representative promotes warehouse functions to meet production goals and customer needs. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RBW Logistics
09.2024 - 03.2025
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Trained and mentored new personnel hired to fulfill various roles.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Contributed to team success by consistently meeting or exceeding monthly targets.
- Boosted efficiency by optimizing routes for shipments based on destination, timelines, and cargo requirements.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Customer Service Representative
DSI Logistics
08.2022 - 09.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed required paperwork to expedite handling of shipped and received goods.
Shipping and Receiving Clerk
Alto Systems
12.2021 - 07.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
CSR
Outsource Logistics
09.2020 - 12.2021
- Performed cycle counts to verify inventory, complete audits, and maintain records
- Compared incoming goods against invoices to identify shortages and reject damaged items
- Prepared work orders, bills of lading, and shipping orders to route materials
- Connected with transport companies to expedite, trace, and return merchandise
- Maintained clerical records to incorporate into logistical planning efforts
- Generated invoices and other shipping documentation to facilitate outgoing loads
- Worked with the carrier representatives to arrange shipments and resolve issues
- Prepared documents such as work orders, bills of lading and shipping orders
- Produced clear and accurate bills of lading and other paperwork to avoid errors and delays
- Returned customer calls and responded to inquiries and complaints
- Met team and client performance metrics, goals, and deadlines
- Documented and classified member issues to implement proper service and solutions
- Monitored and resolved product and service issues promptly
- Utilized computer systems to research and record account information
- Completed and processed paperwork and records and entered important data in company CRM
- Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
Customer Service Representative
Home Depot
04.2019 - 09.2020
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Communicated with clients over phone, email, and chat platforms
- Trained new associates on store programs and policies
- Utilized computer systems to research and record account information
- Engaged members in conversation to offer products and services to meet needs and goals
- Responded to customer questions and complaints and documented consumer communications
- Utilized CRM tools to record, track, and maintain sales records
- Answered inbound calls to greet and assist customers with various needs and questions
- Exceeded requirements and deadlines when providing products and services to customers
- Prepared order sheets and sent out invoices and statements for payments due.
Shift Lead
Barista, Kroger's
03.2016 - 03.2018
- Trained and oriented new employees to cafe policies, procedures, and standards, verifying acclimation to normal and peak demands
- Coordinated food and drink preparation and serving while maintaining cafe product quality levels
- Supervised customer transaction processing, checking accuracy to minimize delays and verified payment failures with customers to resolve pending transaction issues
- Displayed and priced snacks appropriately behind glass counters, enabling easy signage for customers
- Engaged customers and explained promotional and seasonal items, enabling patrons to make educated choices
- Demonstrated operation of newly introduced machinery and preparation of new menu items
- Maintained cleanliness checklists and delegated janitorial duties to preserve cafe health standards.
Education
High School Diploma -
Dutchtown High School
Savannah, GABachelor of Science - Health Care Management
Colorado Technical University
Colorado Springs, CO06-2029
Skills
- Document Preparation
- Customer Engagement
- Efficient Task Management
- Analytical Training Expertise
- Effective Verbal Communication
- CRM Software Refund Management
- Data Entry Management
- Customer Service Optimization
- Effective Team Organization
- Innovative Problem Solving
- Effective Task Prioritization
- Beverage Knowledge and Service
- POS System Inventory Management
- Food Safety Practices
- Beverage Service Management
- Food Safety and Sanitation
- Effective Product Development Planning
- Effective Prioritization
- Data Management
- Effective Stress Management
- Call Log Management
- Fostering Client Relationships
- Customer Issue Management
- Data Entry
- Telephonic Communication Skills
- Microsoft Exchange Administration
- Customer Inquiry Response
- Timely Call Transfers
- Consulting Team Supervisors
- Logical Reasoning Skills
- Strong Computer Literacy
- Professional Email Communication
- Receipt Generation
- Skilled at Creating Engaging Microsoft PowerPoint Slides
- Call Management
- Proactive Learner
- Interpersonal Collaboration Skills
- Information Retrieval
- Invoice and Manifest Analysis
- Proficient in Communication Techniques
- Data Management Documentation
- Client Satisfaction Management
Timeline
Customer Service Representative
RBW Logistics
09.2024 - 03.2025
Customer Service Representative
DSI Logistics
08.2022 - 09.2024
Shipping and Receiving Clerk
Alto Systems
12.2021 - 07.2022
CSR
Outsource Logistics
09.2020 - 12.2021
Customer Service Representative
Home Depot
04.2019 - 09.2020
Shift Lead
Barista, Kroger's
03.2016 - 03.2018
High School Diploma -
Dutchtown High School
Bachelor of Science - Health Care Management
Colorado Technical University