Tiawan Foster
Suwanee
Summary
Night Manager skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times. Remains alert with strong attention to detail and accountability during night shift. Offers leadership, guidance and direction for shift and acts as coach, mentor and facilitator while developing and training staff.
Overview
6
6
years of professional experience
Work History
Overnight Manager
Lowes
04.2023 - Current
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Assisted in achieving sales targets through proactive inventory management and merchandising strategies.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Contributed to the reduction of shrinkage levels by enforcing loss prevention policies and conducting regular security checks throughout the night shift.
- Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
Delivery Coordinator
Lowe's
12.2021 - 04.2023
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Implemented inventory management strategies that reduced backorders and expedited order processing times.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
CustomerServiceRepresentative
AllenEnterprise
01.2019 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
FreightAssociate
FedEx
05.2020 - 01.2021
- Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
- Reduced freight damage incidents with thorough inspections and proper handling techniques.
- Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.
- Assisted in developing departmental goals, contributing to overall company objectives and growth plans.
- Supported the development of new hires through mentoring and sharing best practices in freight operations.
SalesAssociate
Gap
01.2018 - 02.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Business Entrepreneurship
Kennesaw State
01.2026
Newhampstead Highschool
05.2019
Skills
- Inventory management
- Employee Relations
- Sales Strategies
- Policy Enforcement
- Problem solving
- Motivational skills
- Customer service
- Organizational skills
- Process improvement
- Attention to detail
- Computer literacy
- Time management
references
- Leneeka Willis, Lowe's Supervisor, 912-441-1009
- Alia Allen, Allen Enterprise Manager, 912-441-1009
- Angel Hill, FedEx Supervisor, 912-429-1507
Timeline
Overnight Manager
Lowes
04.2023 - Current
Delivery Coordinator
Lowe's
12.2021 - 04.2023
FreightAssociate
FedEx
05.2020 - 01.2021
CustomerServiceRepresentative
AllenEnterprise
01.2019 - 05.2022
SalesAssociate
Gap
01.2018 - 02.2019
Business Entrepreneurship
Kennesaw State
Newhampstead Highschool
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