Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TIGUIDANKE Cisse

Atlanta

Summary

Results-driven professional focused on enhancing operational efficiency and customer experience. Strong expertise in Organizing , overseeing inventory, and leading teams to resolve issues effectively and independently while maintaining high levels of client satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Receptionist /Manager's Assistant

TopNotch Salon
Atlanta
08.2012 - 01.2021

  • Managed front desk operations to ensure smooth daily functions.
  • Oversaw client interactions to enhance customer satisfaction and loyalty.
  • Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures
  • Schedule staff to ensure adequate coverage for the salon's needs
  • Resolve customer complaints and provide solutions to staff disputes
  • Account for and report profits and expenses of the salon
  • Manage inventory salon products by keeping records of stock quantities on hand and ordering replacement items

Customer Service Associate

Simmering Soup Inc
Atlanta,
01.2018 - 12.2019
  • Answer inbound customer service phone inquiry related to Products .
  • Fast-past environment in with I was handling 80 or mor calls per day.
  • Place order in timely fashion
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Postal Project (seasonal)

USPS
McDonough
10.2017 - 01.2018
  • Post officeUsed automated mail processing equipment to sort and collate mail.
  • Loaded and unloaded shipping containers and vehicles.
  • Moved bulk containers and large parcels with forklifts.

Education

High School Diploma -

Charles Drew High School
6237 Garden Walk Blvd Riverdale GA 30274
08.2010 - 2012

Skills

  • Quality Assurance
  • Extremely organized
  • Assignment Delegation
  • Ability to manage multiple issues , with minimal supervision
  • Focus and Follow-Through
  • Budget Control
  • Staff Scheduling
  • Team Leadership
  • Inventory Tracking and Management
  • Calendar Management
  • Proficiency in Microsoft Office ,word ,PowerPoint and Excel

Languages

French , ssousou, Mandingo

Timeline

Customer Service Associate

Simmering Soup Inc
01.2018 - 12.2019

Postal Project (seasonal)

USPS
10.2017 - 01.2018

Receptionist /Manager's Assistant

TopNotch Salon
08.2012 - 01.2021

High School Diploma -

Charles Drew High School
08.2010 - 2012
TIGUIDANKE Cisse