TIGUIDANKE Cisse
Atlanta
Summary
Results-driven professional focused on enhancing operational efficiency and customer experience. Strong expertise in Organizing , overseeing inventory, and leading teams to resolve issues effectively and independently while maintaining high levels of client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Receptionist /Manager's Assistant
TopNotch Salon
Atlanta
08.2012 - 01.2021
- Managed front desk operations to ensure smooth daily functions.
- Oversaw client interactions to enhance customer satisfaction and loyalty.
- Manage day-to-day operations of the salon including opening and closing procedures, staff behavior and customer intake procedures
- Schedule staff to ensure adequate coverage for the salon's needs
- Resolve customer complaints and provide solutions to staff disputes
- Account for and report profits and expenses of the salon
- Manage inventory salon products by keeping records of stock quantities on hand and ordering replacement items
Customer Service Associate
Simmering Soup Inc
Atlanta,
01.2018 - 12.2019
- Answer inbound customer service phone inquiry related to Products .
- Fast-past environment in with I was handling 80 or mor calls per day.
- Place order in timely fashion
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Postal Project (seasonal)
USPS
McDonough
10.2017 - 01.2018
- Post officeUsed automated mail processing equipment to sort and collate mail.
- Loaded and unloaded shipping containers and vehicles.
- Moved bulk containers and large parcels with forklifts.
Education
High School Diploma -
Charles Drew High School
6237 Garden Walk Blvd Riverdale GA 30274 08.2010 - 2012
Skills
- Quality Assurance
- Extremely organized
- Assignment Delegation
- Ability to manage multiple issues , with minimal supervision
- Focus and Follow-Through
- Budget Control
- Staff Scheduling
- Team Leadership
- Inventory Tracking and Management
- Calendar Management
- Proficiency in Microsoft Office ,word ,PowerPoint and Excel
Languages
French , ssousou, Mandingo
Timeline
Customer Service Associate
Simmering Soup Inc
01.2018 - 12.2019
Postal Project (seasonal)
USPS
10.2017 - 01.2018
Receptionist /Manager's Assistant
TopNotch Salon
08.2012 - 01.2021
High School Diploma -
Charles Drew High School
08.2010 - 2012