Tiece Golphin
Augusta
Summary
Seeking customer service opportunity in a reputable company to contribute positively to organizational goals while achieving professional development. Diplomatic Customer Service Agent versed in applying strong communication, problem solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Teacher’s Assistant
Richmond County School System
08.2024 - Current
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Customer Support Specialist
Result Cx
06.2022 - 07.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
PCA
Piedmont Hospital
11.2021 - 05.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Education
Cross Creek High School
Augusta, Ga2012
IT Support Specialist
Miller-Motte Technical College
Chattanooga, TN12-2025
Skills
- Positive attitude
- Customer service
- Billing systems and software
- Computer skills
- Calm and patient demeanor
- Active listening
- Critical thinking
- Data entry
Timeline
Teacher’s Assistant
Richmond County School System
08.2024 - Current
Customer Support Specialist
Result Cx
06.2022 - 07.2024
PCA
Piedmont Hospital
11.2021 - 05.2022
Cross Creek High School
IT Support Specialist
Miller-Motte Technical College
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