
Healthcare operations leader with 10+ years of progressive experience leading patient access operations, care delivery workflows, provider operations, workforce management, and program execution across telehealth, behavioral health, healthcare systems, and higher education environments. Proven ability to lead multi-state teams, optimize scheduling and access systems, manage provider networks, and build scalable operational infrastructure that improves efficiency, service delivery, and patient outcomes.
Strong background in KPI development, operational reporting, SOP creation, workflow design, compliance oversight, and cross-functional leadership in high-volume healthcare environments. Experienced in managing complex operations involving providers, clinical teams, administrative staff, interns, and executive stakeholders, with a consistent track record of improving processes, increasing efficiency, and driving measurable operational impact.