Tierney Hoyle
Douglasville
Summary
Dynamic leader with over 12 years of customer service experience, adept at enhancing customer satisfaction and support. Proven expertise in managing store operations, leading teams, and promoting merchandise to drive profitability. Skilled in translating customer requirements into impactful layouts and designs while maintaining accuracy in financial transactions and task assignments. Committed to fostering team collaboration and building lasting relationships that contribute to sustained growth and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parts Delivery Driver
Heritage Volkswagen Owings Mills Service Center
08.2023 - 08.2024
- Delivered automotive parts efficiently to various locations, ensuring timely service and customer satisfaction.
- Operated delivery vehicle safely, adhering to all traffic regulations and company safety standards.
- Managed inventory documentation for parts delivered, maintaining accurate records for tracking purposes.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
Amazon Delivery Associate
GCA LOGISTICS LLC
05.2021 - 08.2023
- Operated delivery vehicles efficiently, ensuring timely and accurate package deliveries.
- Follow up on customer requests or problems with solution oriented approach, while keeping customer informed of delivery progress
- Use handheld technology to deliver customer packages, manage delivery progress, and solve obstacles
- Coordinated with dispatch team to optimize route planning and reduce delivery times to ensure customers promise date met.
- Ensure delivery vehicle is clean, fueled, and in good operating condition at all times
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
Perioperative Technician
Emory Healthcare
09.2020 - 03.2021
- Assisted in preparing surgical instruments and equipment for various procedures.
- Provide general support to providers and nursing staff in the perioperative areas.
- Activities focus on maintaining a safe, hazard free, clean environment that facilitates patient focused care.
- Improved workflow efficiency by promptly transporting patients to and from the operating room.
- PST's handle equipment and supplies that is both clean/sterile and dirty/contaminated.
- Trained new technicians on proper handling of surgical tools and equipment maintenance.
Automotive Sales Professional
Atlanta West Kia
01.2020 - 09.2020
- Closing car sales, and following up on leads
- Assist and build rapport with customers
- Manage follow up with customers that encourages repeat and referral business
- Networking
Amazon Delivery Driver
RIZ express
03.2019 - 12.2019
- Adhere to strict safety and quality standards on and off the road
- Interact in a positive and a professional manner with customer and general public while delivering products to customers' homes, retail, and business locations
- Follow up on customer requests or problems with solution-oriented approach keeping customer informed of delivery progress
- Use handheld technology to deliver customer packages, manage delivery progress, and solve obstacles
- Sort and prepare a delivery route to meet customer promise
- Ensure delivery vehicle is clean, fueled, and in good operating condition always
Sales Representative
Grand MotorCars
10.2018 - 03.2019
- Conducted product demonstrations to effectively showcase vehicle features and benefits.
- Developed and maintained customer relationships to enhance client satisfaction and loyalty.
- Analyzed market trends to identify opportunities for business growth and competitive advantage.
- Negotiated contracts and pricing with clients, ensuring favorable terms for both parties.
- Led team meetings to discuss sales goals, share insights, and strategize on improvement initiatives.
- Collaborated with marketing team to create promotional strategies that increased sales outreach.
Manager
Vivint Smart Home Security
11.2017 - 06.2018
- Drive for and deliver measurable sales results vs. monthly sales quota; achieve greater than 75% install rate of accounts sold
- Adapt to various challenges and changes in a fast-paced environment.
- Answer questions and resolve concerns with honesty and integrity in order to create loyal subscribers to our services
- Ensure positive working relationships
- Develop productive relationships between Vivint, and retail partners to deliver a consistent customer experience and guarantee success of the program
- Mentor, train, and motivate employees of our retail partners to successfully sell Vivint Smart Home products and achieve sales goals
Education
Criminal Justice - 2 years of college
West Georgia Technical College
Douglasville, GA12.2025
Criminal Justice - Associate's degree
High School Diploma - undefined
Independence High School
Charlotte, NC, US01.2012
Skills
- Vehicle maintenance
- Loading and unloading
- DOT regulations compliance
- NSC safety trained
- CDL class C
- Warehouse operations
- Product delivery
- Microsoft Excel proficiency
- Defensive driving
- Truck loading
Certification
- First Aid Certification
- CPR Certification
- Non-CDL Class C
- Driver's License
Languages
English - Fluent
Timeline
Parts Delivery Driver
Heritage Volkswagen Owings Mills Service Center
08.2023 - 08.2024
Amazon Delivery Associate
GCA LOGISTICS LLC
05.2021 - 08.2023
Perioperative Technician
Emory Healthcare
09.2020 - 03.2021
Automotive Sales Professional
Atlanta West Kia
01.2020 - 09.2020
Amazon Delivery Driver
RIZ express
03.2019 - 12.2019
Sales Representative
Grand MotorCars
10.2018 - 03.2019
Manager
Vivint Smart Home Security
11.2017 - 06.2018
Criminal Justice - Associate's degree
High School Diploma - undefined
Independence High School
Criminal Justice - 2 years of college
West Georgia Technical College