Tierni Gauna
Atlanta
Summary
Personable and dependable professional with experience in customer service, security, hospitality, and sales. Skilled in handling resident and guest needs, resolving issues quickly, and maintaining a professional and welcoming presence. Seeking a Leasing Consultant position where strong communication, attention to detail, and customer-focused service can support leasing goals and resident satisfaction.
Overview
2
2
years of professional experience
Work History
Security Officer
Allied Universal Security
Atlanta
06.2023 - 02.2024
- Provided friendly and professional assistance to employees and visitors.
- Secured premises and personnel by inspecting buildings and monitoring access.
- Handled front desk administration, including issuing badges, monitoring cameras, and assisting with security protocols.
Night Auditor
La Quinta inn
Atlanta
09.2022 - 04.2023
- Managed check-ins and check-outs for hotel guests with accuracy and professionalism.
- Handled payments, ran financial reports, and prepared invoices for daily auditing.
- Ensured smooth overnight operations and communicated effectively with staff.
- Resolved guest issues and assisted with special requests.
Customer Service Representative
William Sonoma
Atlanta
02.2022 - 08.2022
- Processed customer orders and handled service inquiries via phone and email.
- Generated sales leads and upsold products based on customer needs.
- Updated customer accounts and handled complaints with empathy and professionalism.
Education
High School Diploma -
West Georgia Technical College
La Grange, GASkills
- Customer Centric and guest relations
- Front Desk & Office Administration
- Property Security & Safety Protocols
- Conflict Resolution & Problem Solving
- Report Management & Invoicing
- CRM & Software Systems (fast learner)
- Sales, Upselling & Customer Retention
Timeline
Security Officer
Allied Universal Security
06.2023 - 02.2024
Night Auditor
La Quinta inn
09.2022 - 04.2023
Customer Service Representative
William Sonoma
02.2022 - 08.2022
High School Diploma -
West Georgia Technical College
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