Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
TIERRA KELLY

TIERRA KELLY

Snellville

Summary

Dynamic leader with a proven track record in steering teams, managing complex projects, and driving strategic objectives to successful completion. Expertise in crafting efficient processes that uphold high standards while aligning team efforts with organizational goals. Recognized for a collaborative approach that fosters teamwork and innovation, along with a commitment to excellence. Demonstrated ability to inspire and motivate teams to achieve outstanding results in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Co Executive Dir./Senior HR Coordinator

Medicine Bowl Giving Circle
01.2021 - Current
  • Process payroll using Gusto; manage vendor payments through Bill.com.
  • Maintained nonprofit compliance with NC state law.
  • Track and Engage fundraisers and donors.
  • Track expenses and file receipts.
  • Lead onboarding/offboarding and support fundraising events and retreats.
  • Remote PT
  • Evaluated existing policies regularly while proposing updates or new policies as needed based on changing trends or legal requirements in the field.
  • Approved and oversaw operating policies and procedures for financial, IT, human resources and facilities.
  • Improved operational efficiency through the implementation of streamlined processes and best practices.
  • Assisted in recruitment, orientation and ongoing management.
  • Ensured financial sustainability with prudent budget management and effective resource allocation.
  • Developed and monitored annual operating budget and fiscal management by maximizing resources.

Sr. HR Advisor

Pitney Bowes
02.2023 - 10.2024
  • Partnered with departmental leaders in establishing clear performance goals aligned with organizational objectives.
  • Distributed employee engagement surveys (Butterfly) to identify areas of improvement.
  • Liaised between multiple business divisions to improve communications.
  • Maintained compliance with labor laws, reducing legal risks associated with employment practices within the organization.
  • Facilitated conflict resolution among team members, promoting collaboration and teamwork.
  • Managed performance evaluation programs, ensuring fair assessments and career advancement opportunities for employees.
  • Established effective communication channels between employees and management, promoting transparency and trust within the organization.
  • Led Annual Team Lead training program aimed at enhancing employee skills, knowledge, and productivity levels across various departments.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Discovered and resolved complex employee issues that affected management and business decisions.

Temporary HR Manager

Pactiv Evergreen
02.2020 - 06.2022
  • Managed HR policy, recruiting, benefits, workers comp, and union labor relations.
  • Supported performance management and ensured ADA, FMLA, EEO, and OSHA compliance.
  • Developed location-specific HR processes and drove continuous improvement initiatives.
  • Contract
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
  • Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates during this period (Covid-19).
  • Organized and led staff orientation programs and training to promote collaboration.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Temporary HRBP III

DHL eCommerce
02.2019 - 02.2020
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Collaborated with senior management to align HR initiatives with organizational goals.
  • Collaborated with leadership to assess and improve policies across board.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Developed and delivered special events for company employees.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

HR Generalist

HeatCraft Worldwide Refrigeration
01.2017 - 03.2019
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
  • Supported company growth by leading successful recruitment and hiring campaigns.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Patient Access Supervisor

Emory Healthcare
11.2014 - 01.2017
  • Provided frontline leadership in Emory’s Patient Access team, acting as the bridge between call-center agents, administrative staff, and patient access leadership.
  • Supervised and supported patient access associates/specialists who handle appointment scheduling, call answering, messaging, and face-to-face patient interactions.
  • Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
  • Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
  • Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
  • Answered 25-50 calls every other day to stay engaged with the work of my 41 patient access reps does on a daily basis to help improve or support.
  • Streamlined patient registration process by implementing efficient workflows and reducing wait times. (Guided Scheduling System).
  • Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies. (Department Shadowing/Mentoring).
  • Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
  • Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.

Education

MBA - Human Resource Management

Strayer University
Chamblee, GA
06-2011

BBA - Business Management

Mercer University
Atlanta, GA
05-2009

Skills

  • Workplace conflict resolution
  • HR compliance management
  • Performance assessment strategies
  • Candidate selection and onboarding
  • Proficient in ADP, Gusto, and Workday
  • Professional development
  • Employee benefits management
  • Diversity and inclusion initiatives
  • Skilled in resolving conflicts
  • Operations management
  • Executive support
  • Interpersonal skills

Websites

Certification

  • In progress: SHRM-CP Certification
  • HRIS Platforms: ADP, Gusto, Workday, Veroot, Trinet, CAMS, Sedgwick

Timeline

Sr. HR Advisor

Pitney Bowes
02.2023 - 10.2024

Co Executive Dir./Senior HR Coordinator

Medicine Bowl Giving Circle
01.2021 - Current

Temporary HR Manager

Pactiv Evergreen
02.2020 - 06.2022

Temporary HRBP III

DHL eCommerce
02.2019 - 02.2020

HR Generalist

HeatCraft Worldwide Refrigeration
01.2017 - 03.2019

Patient Access Supervisor

Emory Healthcare
11.2014 - 01.2017

MBA - Human Resource Management

Strayer University

BBA - Business Management

Mercer University

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TIERRA KELLY