Tierra Kidd
ATLANTA
Summary
I like to think of myself as a seasoned customer service professional who has worked in all areas of customer service. I am a Highly motivated employee with Strong work ethic and great at mastering new skills and love new opportunities and learning.!
Overview
8
8
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
03.2024 - 04.2026
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Educated members on products and services offered by the credit union.
- Verified identity information on new accounts using established procedures.
Security Officer
Allied Universal Security Services
02.2020 - 10.2023
- Monitored premises, ensuring safety and security for personnel and property.
- Maintained accurate logs of security-related activities, facilitating effective incident response.
- Monitored entrances and exits, preventing unauthorized access and ensuring compliance with security protocols.
Front Desk Receptionist
DJH Painting & Pressure
05.2023 - 08.2023
- Greeted clients and visitors, creating welcoming atmosphere and ensuring positive first impressions.
- Managed incoming calls, directing callers to appropriate personnel and accurately recording messages for follow-up.
- Scheduled appointments and maintained front desk calendar, optimizing daily operations.
Customer Service Representative
The Echelon Group
03.2018 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Southwest Deklab High School
ATLANTA, GASkills
- Customer service excellence
- Call center experience
- Account management
- Identity verification
- Data entry
- Conflict resolution
- Relationship building
References
References available upon request.
Timeline
Member Service Representative
Navy Federal Credit Union
03.2024 - 04.2026
Front Desk Receptionist
DJH Painting & Pressure
05.2023 - 08.2023
Security Officer
Allied Universal Security Services
02.2020 - 10.2023
Customer Service Representative
The Echelon Group
03.2018 - 03.2020
Southwest Deklab High School