Tierra Kirksey
McDonough
Summary
Accomplished professional with a strong background in data management and customer support, processing applications and maintaining detailed records with accuracy. Expertise in remote administrative functions, effective communication, and problem-solving, contributing to operational efficiency in various sectors. Committed to delivering quality results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Georgia Technology Authority
Atlanta
03.2026 - Current
- Answered inbound customer service calls, addressing inquiries to enhance customer satisfaction
- Provided accurate information by researching policies, procedures, and resources to ensure informed customer interactions
- Resolved customer issues and escalated complex concerns
- Maintained detailed call logs and reports for all interactions to support service quality and performance tracking
- Engaged with internal teams and external clients to facilitate clear communication.
- Executed additional tasks as required to support team objectives.
Base Worker
Before & After School Enrichment Program
08.2024 - 01.2026
- Coordinated program activities through scheduling, documentation, and compliance tasks to support program effectiveness
- Maintained attendance records and entered daily student data into tracking systems to ensure accurate tracking of participant engagement
- Communicated updates with staff and parents to ensure timely and accurate information sharing
- Prepare and organize program documents, reports, and activity logs
Clerk II
CoWorx Staffing
09.2024 - 05.2025
- Executed high-volume data entry and error correction, ensuring data integrity
- Managed inventory documentation and shipping records for domestic and international orders, facilitating seamless logistics
- Processed and validated orders using Warehouse Management System (WMS)
Virtual Assistant
Dreamy Hair Daze
01.2021 - 05.2024
- Managed email correspondence, scheduling, and data entry to streamline operations
- Provided remote administrative and customer support to enhance client satisfaction
- Maintained records using Microsoft Office and Google Workspace to ensure accurate data management
Healthcare Enrollment Specialist
Randstad
Atlanta
09.2023 - 01.2024
- Processed and verified 500+ applications monthly, ensuring compliance with healthcare regulations and facilitating timely enrollment
- Entered, maintained, and audited enrollment data, enhancing accuracy and completeness for better applicant support
- Assisted applicants in understanding insurance options and completing required documentation, improving their enrollment experience
- Atlanta, GA
Technical Support Specialist
Teleperformance
Atlanta
05.2021 - 03.2022
- Resolved technical issues for clients via internal ticketing systems
- Logged service interactions and resolutions in CRM software for future reference
- Facilitated multi-channel communication to address and resolve customer concerns
- Atlanta, GA
Pharmacy Technician
Walgreens
Atlanta
04.2020 - 11.2021
- Processed over 150 prescriptions daily, achieving high accuracy and attention to detail
- Entered prescription data and maintained patient records, ensuring compliance with HIPAA regulations
- Atlanta, GA
Customer Service Representative
Amazon
East Point
11.2019 - 11.2020
- Managed high-volume customer interactions, ensuring accurate documentation
- Delivered product knowledge while maintaining comprehensive records in CRM system
- Worked in East Point, GA
Education
Associate Degree - Pharmacy Technician
Ultimate Medical Academy
Tampa, FLSkills
- Customer Relationship Management
- Healthcare Customer Support
- Customer Support Software
- Customer Interaction Management
- Insurance Claims Processing
- Data Entry & Documentation
- Recordkeeping & Compliance
- Remote Administrative Support
- Microsoft Word & Excel
- Google Workspace & CRM Software
- Health Information Systems
- Patient Care Coordination
- Policy Compliance Awareness
- Adaptability & Time Management
- Conflict resolution
- Effective communication
- Communication skills
- Conflict resolution
- Effective communication
Timeline
Customer Service Representative
Georgia Technology Authority
03.2026 - Current
Clerk II
CoWorx Staffing
09.2024 - 05.2025
Base Worker
Before & After School Enrichment Program
08.2024 - 01.2026
Healthcare Enrollment Specialist
Randstad
09.2023 - 01.2024
Technical Support Specialist
Teleperformance
05.2021 - 03.2022
Virtual Assistant
Dreamy Hair Daze
01.2021 - 05.2024
Pharmacy Technician
Walgreens
04.2020 - 11.2021
Customer Service Representative
Amazon
11.2019 - 11.2020
Associate Degree - Pharmacy Technician
Ultimate Medical Academy