Tierra Punter
Valdosta
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
S C Contact Center
05.2022 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Maintained up-to-date knowledge of product and service changes.
Data Entry/Customer Service Representative
CommonScents
10.2019 - 03.2022
- Created and maintained data entry logs to track daily activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Managed returns, exchanges and refunds in accordance with comapny policy.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative/Data Entry
Convergys
01.2015 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Berrien High School
Nashville, GA05.2015
Skills
- Complaint resolution
- Keyboarding
- Multitasking
- Data Entry
- Documentation And Reporting
- Working in a high stress environment
- Active listening
- Work independently
- Computer literacy
- Customer service
- Written and verbal communication
- Product Upselling
Timeline
Customer Service Representative
S C Contact Center
05.2022 - Current
Data Entry/Customer Service Representative
CommonScents
10.2019 - 03.2022
Customer Service Representative/Data Entry
Convergys
01.2015 - 09.2019
High School Diploma -
Berrien High School
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