TIERYKAH WILLIAMS
Albany
Summary
Motivated and compassionate Master of Social Work (MSW) candidate with a robust background in criminal justice, child protective services, and investigations. Demonstrated success in fast-paced, high-stakes environments ranging from correctional institutions to family services. Currently employed as a Child Protective Investigator with firsthand experience in trauma-informed practice, crisis intervention, family advocacy, and interdisciplinary collaboration. Eager to secure a hands-on social work internship to enhance clinical and macro practice skills, with a long-term goal of empowering vulnerable populations through service and policy change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Department of Family Protective Services
07.2025 - Current
- Conduct investigations of child abuse, neglect, and abandonment, ensuring compliance with state and federal guidelines.
- Interview children, parents, caregivers, educators, and law enforcement to assess safety, risk factors, and family dynamics.
- Determine the need for court intervention or immediate removal based on safety assessments and case findings.
- Create and implement individualized safety and service plans in collaboration with families and support networks.
- Maintain accurate and timely case documentation, reports, and legal documents for internal and judicial review.
- Testify in court regarding case status, investigative findings, and recommendations for child placement and services.
Technical Support Advisor
Apple Inc.
07.2024 - 06.2025
- Delivered Tier 1 technical assistance to Apple customers via phone and chat for devices such as iPhones, iPads, and Macs.
- Resolved account, software, and hardware issues while maintaining a high customer satisfaction rating.
- Utilized internal tools and systems to troubleshoot problems, educate users, and document support cases.
- De-escalated customer frustrations through empathetic, solutions-focused communication.
- Left voluntarily to pursue a career in protective and social service work aligned with MSW goals.
Investigative Assistant
Solicitor General's Office
06.2022 - 10.2022
- Conducted legal research and supported prosecutors in criminal case development.
- Assisted with evidence gathering, subpoena processing, and courtroom preparation.
- Maintained detailed and confidential case files, ensuring accuracy and timely updates.
- Participated in victim/witness coordination and served as a liaison between attorneys and external partners.
Certified Transportation Security Officer
Transportation Security Administration
11.2021 - 06.2022
- Screened passengers, luggage, and cargo using X-ray machines and security protocols to detect prohibited items.
- Maintained a professional demeanor while ensuring compliance with federal security procedures.
- Responded to potential threats, evacuations, and inspections with speed and clarity.
- Recorded daily operations in secure systems, contributing to overall transportation safety.
Correctional Officer
Calhoun State Prison
05.2017 - 05.2019
- Supervised inmate activity within housing units and work assignments to maintain order and discipline.
- Conducted headcounts, pat-downs, and contraband searches in accordance with institutional policies.
- Responded to altercations and emergencies, applying de-escalation techniques and physical restraint as necessary.
- Wrote detailed reports on incidents, infractions, and daily security checks.
- Acted as a mentor and mediator to inmates navigating behavioral, emotional, or reentry challenges.
Culinary Arts Specialist (MOS 92G)
U.S. Army National Guard
04.2016 - 04.2022
- Prepared meals for soldiers in both garrison and field conditions, adhering to military nutrition and hygiene standards.
- Managed food inventory, ordering, and safe storage practices to ensure unit readiness.
- Maintained and operated kitchen and food transport equipment in remote, high-pressure environments.
- Trained new culinary team members in sanitation, preparation, and task efficiency.
- Supported morale and health by meeting dietary needs during deployments and domestic operations.
Education
Master of Social Work (MSW) - undefined
Albany State University
05.2026
Bachelor of Science - Criminal Justice
Albany State University
12.2023
Associate Degree - Criminal Justice
Albany Technical College
05.2021
Skills
- Case Management
- Child Welfare Investigations
- Crisis Intervention & De-escalation
- Trauma-Informed Care
- Family & Community Engagement
- Conflict Resolution
- Interviewing & Risk Assessment
- Multidisciplinary Collaboration
- Report Writing & Documentation
- Legal & Ethical Compliance
- Time Management
- Microsoft Office Suite & Data Entry
- Cultural Competence
- Public Speaking & Communication
- Adaptability Under Pressure
- Empathy & Active Listening
- Organizational Leadership
- Client Advocacy
- Confidential Records Handling
Certification
- Mandated Reporter, Completed
- Trauma-Informed Care, Ongoing (through MSW Program)
- CPR & First Aid, Certified
- Peace Officer Standards & Training (POST), State of Georgia
- AIT Security Clearance, U.S. Army National Guard
<Enter your own>
- Citizenship: United States Citizen
- Nationality: United States Citizen
Timeline
Child Protective Investigator
Department of Family Protective Services
07.2025 - Current
Technical Support Advisor
Apple Inc.
07.2024 - 06.2025
Investigative Assistant
Solicitor General's Office
06.2022 - 10.2022
Certified Transportation Security Officer
Transportation Security Administration
11.2021 - 06.2022
Correctional Officer
Calhoun State Prison
05.2017 - 05.2019
Culinary Arts Specialist (MOS 92G)
U.S. Army National Guard
04.2016 - 04.2022
Master of Social Work (MSW) - undefined
Albany State University
Bachelor of Science - Criminal Justice
Albany State University
Associate Degree - Criminal Justice
Albany Technical College
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